Job Description
Summary and purpose of the Job:
We are seeking a detail-oriented and proactive IT professional to join our team as a Proactive Services Engineer. This role is critical to maintaining the health, security, and performance of our clients IT environments.
You will be responsible for monitoring remote alerts, performing patch management across servers, endpoints, and firewalls, and ensuring reliable data backup processes are in place and functioning correctly.
Responsibilities (but not limited to):
The extent of your duties will include but are not limited to:
- Monitor, Triage, escalate, and resolve issues raised by monitoring systems proactively before they impact business operations.
- Deploy and manage Windows and third-party application patches across servers, desktops, firewalls and access points.
- Management of the ManageEngine console providing Enhanced 3rd Party patching to a subset of customers.
- Monitor and maintain Datto and Veeam backup solutions to ensure successful backups.
- Perform routine backup validation and testing.
- Onboarding of Proactive Services, including but not limited to Remote Monitoring, Patch Management, Datto SaaS, Datto BCDR
- Monitor and apply SSL Certificates
- Create scripts and automated tasks to increase efficiency across the business
The successful candidate will have:
Required
- 1+ years experience in an IT support role.
- Experience with RMM platforms and alert management.
- Understanding of Windows Server and Workstation environments.
- Excellent problem-solving and communication skills.
- Strong attention to detail and process adherence.
Desirable
- Hands-on experience with patch management tools, especially ManageEngine.
- Experience managing and troubleshooting Datto and Veeam backup solutions.
- Familiarity with firewall firmware updates and network patching procedures.
- Knowledge of scripting (PowerShell, etc.) for automation.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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