King William’s Town: Store Manager (KWT) posted by Profile Personnel

About the Role

Profile Personnel is seeking an experienced Store Manager to join their team in King William’s Town. As the Store Manager, you will be responsible for overseeing the daily operations of the store, ensuring the highest levels of customer service, managing the store team, achieving sales targets, and maintaining store standards.

Key Responsibilities

• Team Leadership: Lead, motivate, and develop a team of sales associates and operational staff. Conduct regular team meetings, one-on-one coaching, and performance appraisals.
• Customer Service Excellence: Ensure the store delivers exceptional customer service at all times. Address customer concerns and queries efficiently, ensuring customer satisfaction and loyalty.
• Sales Target Achievement: Set, monitor, and achieve monthly, quarterly, and annual sales targets. Drive revenue growth through effective sales strategies, promotions, and product knowledge.
• Stock and Inventory Management: Oversee inventory levels, ensuring stock is appropriately ordered, stored, and displayed. Conduct regular stock takes and manage stock discrepancies.
• Visual Merchandising: Maintain high visual merchandising standards to enhance the customer shopping experience and optimize product sales.
• Store Operations: Oversee all store operations, including opening and closing procedures, cash handling, and daily operational tasks.
• Health and Safety Compliance: Ensure compliance with health and safety regulations, store policies, and procedures.
• Administrative Tasks: Prepare reports on sales, stock, and employee performance. Manage store scheduling and payroll.
• Staff Training: Conduct training on product knowledge, sales techniques, customer service, and company policies to ensure all staff members are well-equipped to perform at their best.
• Marketing & Promotion: Implement store-based marketing initiatives, including in-store promotions, displays, and partnerships. Engage with local communities and businesses for cross-promotional opportunities.

Requirements

• Experience: Proven experience in a retail management position, preferably in the home or building materials industry (experience with tiles or similar products is a plus).
• Leadership: Strong leadership, coaching, and team-building skills. Ability to lead by example and inspire others to meet objectives.
• Sales Focus: Strong sales background with the ability to identify opportunities and drive store revenue.
• Customer-Centric: Passionate about delivering excellent customer service and building long-term relationships with customers.
• Organizational Skills: Excellent organizational, time-management, and multitasking abilities.
• Communication: Clear and effective communication skills, both written and verbal.
• Problem Solving: Strong decision-making skills with the ability to solve problems effectively.
• IT Proficiency: Comfortable using retail software, spreadsheets, and other digital tools.

Qualifications

No formal qualifications mentioned.