Pinetown: National Promotions Admin Controller posted by Tower Group

About the Role

Our client, a leader in the retail industry, is seeking a National Promotions Admin Controller to join their team based in Pinetown. The successful candidate will be responsible for managing national promotions, coordinating cross-functional teams, and ensuring accurate campaign execution.

Key Responsibilities

• Generate templates with national rewards products, redemption values, and barcodes for central office, and coordinate the same from regional reward campaign managers (mid-month, month-end, and special campaigns).
• Ensure all products and barcodes are accurately listed on the rewards platform (national, regional, and cross-border).
• Load national and regional rewards campaigns onto company console system.
• Copy and publish national / regional reward campaigns to cross-border regions, ensuring proper approvals.
• Coordinate sign offs for both national and regional campaigns.
• Publish national and regional campaigns, logging updates in relevant platforms.
• Act as a support liaison for the Retail Helpdesk, Rewards Call Centre, and Customer Care teams.
• Troubleshoot and resolve issues related to national and regional Reward campaigns, coordinating with internal teams and regional contacts.
• Ensure all calls are logged accurately and in full via the support logging software.
• Weekly / Monthly reporting on all logged calls.
• Conduct training on the rewards platform for regional teams, assisting with campaign setup.
• Debrief Retail Helpdesk, Rewards Call Centre, and Customer Care teams on upcoming campaigns, promotions, and competitions.
• Load & maintain national promotional grids on intranet.
• Update & maintain all supplier ad spend contracts.
• Generate supplier invoices for national rewards campaigns.

Requirements

• Marketing / BCom Degree / equivalent
• Knowledge of POS systems and campaign tracking platforms.
• Strong analytical skills with experience managing large datasets (Excel, Google Sheets).
• Ability to coordinate cross-functional teams and manage multiple deadlines.
• Excellent attention to detail and problem-solving abilities.
• Effective communication skills to liaise with suppliers, finance, and internal teams.
• 3-5 Years previous experience in loyalty programs, rewards campaigns, or retail promotions is an advantage.

Qualifications

No formal education/certifications mentioned.