Durbanville: Medical Receptionist – Durbanville

About the Role

The Medical Receptionist role is an essential part of our healthcare team, providing administrative support to our doctors and patients. This position requires a highly organized and detail-oriented individual with excellent communication skills to ensure seamless patient care.

Key Responsibilities

• Answer all calls in a professional, courteous and efficient manner
• Take messages and ensure they are actioned by the relevant person
• Maintain the issue logbook for all messages and matters that arise daily
• Assist with phone, email or sms patients with feedback from doctors regarding messages left
• Manage patient appointments and communicate billing policy to new patients
• Prepare files for the following day’s appointments
• Welcome patients arriving in a friendly and professional manner, and communicate time delays to manage client expectations
• Check that all patient details on file are still up to date and obtain new details if relevant
• Open accounts and capture all relevant information accurately on the system for new patients
• Contact other doctors to obtain notes and referral letters if needed for a patient’s visit
• Obtain patient results and related correspondence (lab results, radiology)
• Ensure patients get the relevant information and forms needed when they need to have an in-room procedure, an operation, and to be hospitalized
• Prepare quotations for all patient procedures
• Arrange theatre list bookings and pre-authorisations
• Liaise with the Anaesthetist and Assistant for surgeries
• Keep track of clinical notes captured on patient files post-surgery
• Keep track of Assistant fees and payments made to them
• Keep track of cases where the doctor has assisted in surgeries
• Assist with doctors’ reports, and thank you letters (where necessary)
• Keep track of pharmacy accounts and stock per Doctor
• Bill patients accordingly and collect payment where necessary
• Accept money (cash or card) and write receipts
• Allocate patient payments
• Ensure all theatre billings have been completed by the doctor within 48 hours
• Liaise with the Bureau on patient-related queries and assist with debt collection
• Maintain Petty Cash
• Maintain attendance register
• General Schedule admin-related appointments with the doctor and various service providers
• Liaise with contractors such as the hospital technical department, IT specialists, Suppliers
• Maintain all supplier contracts and agreements
• Order stock from various places: pharmacies, stationers
• Support of various marketing initiatives
• Assist the doctor with all office admin-related tasks

Requirements

• Proven experience in working in a doctor’s rooms, preferably a specialist
• Strong IT Skills
• Experience with Vericlaim and billing
• Bilingualism in English and Afrikaans is a requirement
• Own transport and driver’s license preferred

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.) are not required for this role.

Salary & Benefits

• Salary details are not mentioned in the original job description.