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Johannesburg: Guest Experience Afterhours Liaison posted by Wilderness Safaris

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Job Description

About the Role

The Guest Experience Afterhours Liaison role is a critical part of ensuring exceptional guest engagement throughout their journey with Wilderness Safaris. As a key member of our high-touch guest-centric team, you will be responsible for providing operational excellence to guests outside of office trading hours, over weekends and public holidays.

Key Responsibilities

  • Handle all emergency calls and messages received after hours, over weekends, and public holidays during a guest stay.
  • Assist with Guest Experience Liaison services and messaging guests/agents with any changes during travel requests.
  • Create seamless service delivery through regular correspondence with guests and agents during travel.
  • Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
  • Build and maintain close relationships with various stakeholders throughout the business, including Regional Guest Operations teams, camp staff, reservations teams, and AP suppliers.
  • Work closely with Customer Service Liaisons, Guests Experience Liaison, Data Analyst, and Reservations/Sales teams in various travel shops.
  • Pull weekend movement reports every Friday to assist in fulfilling a quicker and more efficient Emergency After Hours service.
  • Attend training throughout the year on either product or training initiatives.

Requirements

  • Matric certificate with maths (minimum standard grade or above)
  • Tertiary certificate in Travel & Tourism

Qualifications

No specific qualifications mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in Gauteng

In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.

In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.

Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.

The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.

For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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