Job Description
About the Role
We are seeking a detail-oriented and analytical Data Analyst to join our team in a BPO environment. The ideal candidate will be responsible for collecting, analysing, and interpreting operational and performance data to identify trends, optimize processes, and support business decisions.
Key Responsibilities
- Gather, clean, and organize data from multiple sources, such as CRM systems, call logs, and internal databases.
- Ensure data integrity and accuracy by identifying and correcting discrepancies.
- Analyse large datasets to uncover trends, patterns, and insights that drive process improvements.
- Conduct root cause analysis on performance gaps and operational inefficiencies.
- Create predictive models to forecast business performance and customer behaviour.
- Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Tableau, Power BI).
- Present findings and recommendations to stakeholders in a clear and concise manner.
- Track key performance indicators (KPIs) and provide insights to improve agent performance and customer outcomes.
- Collaborate with operations and quality teams to implement data-driven solutions.
- Automate repetitive tasks and reporting processes to improve efficiency.
Requirements
- Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field.
- 3 years of experience as a Data Analyst, preferably in a BPO environment.
- Experience with analysing call centre metrics and operational data is a plus.
Qualifications
- Formal education/certifications: None mentioned
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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