Job Description
About the Role
We are seeking an experienced and customer-focused Onsite Support & Installation Technician to join our team in East London, South Africa. As a key member of our Installation & Support team, you will play a vital role in ensuring seamless POS and Payment system installations, outstanding onsite technical support, and confident client handovers across the region.
Key Responsibilities
- Installation & Configuration
- Installing, configuring, and testing POS/Payment hardware (terminals, printers, scanners, cash drawers, network equipment)
- Configuring network and system settings (BIOS, IP addresses, printer paths, etc.)
- Loading and configuring POS client software
- Onsite Support & Troubleshooting
- Providing onsite support for escalated technical issues
- Delivering afterhours support on a rotational standby basis
- Conducting thorough onsite testing and providing user orientation during go-live
- Client Handover & Documentation
- Maintaining accurate installation records, service checklists, and signoffs
- Ensuring clients are comfortable and operational on new systems
- Communicating client feedback, risks, or concerns to internal teams
- Team & Operational Support
- Participating in internal training and technical refreshers
- Assisting with major upgrades and rollout projects
- Maintaining company-issued tools and adhering to safety and compliance standards
Requirements
- Grade 12 / Matric A and/or N certification (or equivalent experience)
- Minimum 1 year of IT hardware support or onsite installation experience
- Experience with POS, retail, or hospitality systems (advantageous)
- Strong technical troubleshooting abilities
- Basic networking knowledge (Ethernet, routers, switches, IP addressing)
- Good communication and client interaction skills
- Ability to work independently, including after hours
- Willingness to travel long distances
- Own reliable vehicle
Qualifications
None mentioned in the original job description.
Salary & Benefits
Salary details not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in ZA
In the IT and computing industry in South Africa, the job market is generally stable with a steady demand for skilled professionals. The growing importance of technology in various sectors, such as financial services, healthcare, and e-commerce, has created a strong foundation for career growth and development.
Typically, salaries for IT and computing positions in South Africa vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, salaries range from around R400 000 to over R1 million per annum, although these figures are subject to variation and may not reflect actual salaries at specific companies or in certain regions. For example, senior IT professionals with extensive experience may earn higher salaries than junior entry-level positions.
Common skills required for IT and computing roles in South Africa include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Other essential skills often include knowledge of cloud computing platforms, database management systems, and cybersecurity principles. Additionally, excellent problem-solving skills, communication skills, and the ability to work collaboratively with teams are highly valued.
The IT and computing industry is a significant employer in various sectors, including financial services, technology, manufacturing, and healthcare. Financial institutions often require IT professionals for roles such as system administration, network management, or risk management, while tech companies need skilled developers, testers, and project managers to support their software development efforts. In the manufacturing sector, IT professionals are often required for roles like quality control, supply chain management, or production planning.
For those interested in pursuing a career in IT and computing, there are many opportunities for career development and advancement. Typically, entry-level positions serve as a starting point, followed by progression to senior developer, system administrator, or project manager roles. Many companies also offer training and development programs to enhance skills and knowledge, while online courses, certifications, and industry events provide additional opportunities for professional growth.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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