Job Description
Our client is seeking to employ an experienced Office Automation Technical Manager to lead and oversee their technical team based in George, Western Cape.
Requirements:
- Grade 12 (Matric).
- Minimum 34 years supervisory or management experience in a technical environment.
- Proven experience within the Office Automation industry.
- Strong IT technical experience in an Office Automation environment.
- Valid drivers licence.
- Willing and able to travel.
- Must reside in or around George, Western Cape.
Key Duties & Responsibilities:
- Lead, supervise, and support Office Automation technicians and technical support staff.
- Maintain strong working knowledge of Office Automation hardware and software.
- Plan, schedule, and coordinate installations and system set-ups.
- Structure daily and weekly workflows and allocate resources effectively.
- Monitor logged calls and technician reports to ensure SLA timeframes are met.
- Track technician performance through KPIs and productivity reporting.
- Set clear performance targets and provide coaching and ongoing development.
- Identify skills gaps and coordinate technical training initiatives.
- Prepare daily, weekly, and monthly technical performance reports.
- Manage and control technical spares, stock levels, and stores organisation.
- Produce monthly and annual spares usage reports.
- Oversee and inspect the technical vehicle fleet for maintenance and compliance.
- Develop and manage standby rosters for after-hours support coverage.
- Report operational performance and metrics to the Operations Manager.
- Ensure high service and installation quality standards are maintained.
- Engage with customers to confirm satisfaction with services delivered.
- Investigate and resolve customer complaints and technical escalations.
- Manage escalations through to resolution within agreed timelines.
- Recommend system improvements or replacements where required.
- Promote consistent customer service standards across the technical team.
- Coordinate customer training following installations where necessary.
- Monitor and report on customer satisfaction indicators.
- Ensure accurate completion and maintenance of job cards and technical documentation.
Only shortlisted candidates will be contacted. If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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