Job Description
About the Role
The Duty Manager will be responsible for ensuring seamless guest experiences at Craven Cottage CC, while also driving operational efficiency and team collaboration.
Key Responsibilities
- Liaise with reservations team to ensure that bookings are correct, and all details required are received timeously including, transfers and payment
- Prepare for advance booking special requests, personalising stays with unique offerings and effectively communicate to relevant team members in other hotel departments
- Ensure maximum guest satisfaction at every touchpoint of guest journey
- Effectively problem solve and be solution driven
- Develop and maintain positive working relationships with others and support team to reach common goals
- Accurate processing of guests invoicing, charges, payments
- Equipped with information on all updated facilities available in the area and able to assist in making suitable recommendations and bookings in order to enhance the guest experience
- Embody the hotel brand and culture and represent the sustainable ethos
- Assist in other areas of the hotel as needed
- Follow company policies and procedures
Requirements
- Qualification in hospitality management would be an advantage
- At least 3-5 years hotel experience
- Fluent oral & written English, second language is beneficial
- Previous experience on a hotel property management system is preferable
- A warm, helpful and sincere disposition
- Great teamwork skills & good communicator
- Computer and systems literate
- Organised, honest, helpful and attention to detail
- Ability to work various shifts, weekends and public holidays
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
Salary details not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Media/Photography Jobs in Gauteng
The media and photography industry in Gauteng, South Africa is a dynamic field that offers a wide range of career opportunities for those passionate about visual storytelling and communication. Typically, the job market is driven by the growth of digital media, social platforms, and online content consumption, creating a high demand for skilled professionals who can capture and present compelling visuals.
Generally, salaries in this industry tend to be within the broad range of R500 000 to R1 million per annum, although this can vary significantly depending on factors such as experience, company size, and specific job function. For instance, entry-level positions may start at around R400 000, while senior roles or those in larger companies may exceed R1.2 million. It is essential to note that salaries can fluctuate based on industry sector, with some sectors offering more competitive compensation packages than others.
Common skills required for media and photography roles in Gauteng include proficiency in Adobe Creative Suite, experience with camera equipment, knowledge of lighting and sound techniques, and a strong understanding of visual storytelling principles. Typically, photographers and media professionals need to be well-versed in editing software, have a solid grasp of social media platforms, and possess excellent communication and project management skills. Additionally, many companies value candidates who are familiar with content management systems, video production, and graphic design.
The media and photography industry in Gauteng is often found within various sectors, including the financial services sector, technology industry, manufacturing sector, and non-profit organisations. These industries frequently require professionals to capture high-quality visuals for marketing materials, social media, events, or internal communications. The demand for skilled photographers and media professionals is high, making this a rewarding career path for those passionate about visual storytelling.
For those interested in pursuing a career in media and photography, there are various development opportunities available. Typically, companies invest in training programs to upskill existing employees, while some also offer internships or mentorship schemes to new talent. General education requirements for entry-level positions include a National Certificate in Photography or Media Studies, although many professionals in this field hold higher qualifications such as degrees in photography, communications, or journalism.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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