Job Description
About the Role
The PA / Assistant to Head of Customer Service is a critical role that requires providing comprehensive support to the HoCS and Customer Service Team, managing department operations, and ensuring a positive, safe, and profitable working environment.
Key Responsibilities
- Assist HoCS and customer service department in managing daily operations
- Maintain general company record system to uphold accurate files
- Serve as primary point of contact for internal and external colleagues on all matters pertaining to the Head of Customer Service
- Provide “gatekeeper” and “gateway” role, providing a bridge for smooth communication between the Head of Customer Service and staff
- Complete a broad variety of administrative tasks that facilitate the HoCS ability to effectively lead the customer service department
- Operate with operational responsibility for Administrative Team
- Compose letters, memos, and emails
- Collect information with regards to financial reporting
- Anticipate HoCS needs in advance of meetings, conferences, etc.
- Coordinate all meetings and assist with staff meetings and events as needed
- Manage all aspects of departments office services
- Evaluate and assist in developing office policies and procedures for improved work flow
- Assist in the selection of vendors and purchase equipment, services, and supplies necessary for operation of Customer Service department
- Verify expense claims
- Manage customer accounts
- Credit application and Supplier management
- Management of housekeeping
- Employee management records
- Respond to queries in person, via telephone or email
- Perform administrative tasks, incl. filing
- Dealing with post, courier
- Maintaining filing systems
- Provide event management support as requested
- Other projects/duties as assigned for the overall benefit of the company
Requirements
- Matric is essential
- Post-matric Diploma or Higher Certificate in a related secretarial/administration discipline
- Minimum 5 years’ experience in a similar position, within a pressured, customer-centric environment
- Well-developed numeracy and literacy
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in South Africa
In the Client Services/Sales Support field in South Africa, job seekers can expect to find a dynamic and fast-paced work environment. Generally, this industry is characterized by a high level of competition for talent, with many organizations seeking skilled professionals to provide excellent customer service and support sales efforts.
Typically, salary ranges for Client Services/Sales Support roles in South Africa are broad and can vary greatly depending on factors such as experience, company size, and industry sector. While it’s common for entry-level positions to start at around R250 000 – R350 000 per annum, more senior roles may command salaries ranging from R500 000 – R1 000 000 per annum. However, please note that these are general estimates and actual salaries can differ significantly depending on individual circumstances.
Common skills required for Client Services/Sales Support roles include excellent communication and interpersonal skills, ability to work in a team environment, proficiency in Microsoft Office applications, strong organisational and time management skills, and attention to detail. Additionally, many successful candidates possess experience with CRM software, sales tools, or other relevant technologies. While not essential, having a degree in Marketing, Business Studies, or a related field can be beneficial for career progression.
This industry is commonly found in various sectors, including financial services, technology, manufacturing, and retail. Financial institutions often require Client Services professionals to provide support to clients and manage sales efforts, while technology companies may employ these roles to assist with customer onboarding and support. Manufacturing firms also rely on Client Services teams to develop and maintain relationships with customers.
For those interested in pursuing a career in Client Services/Sales Support, there are numerous opportunities for development and growth. Typically, professionals in this field can progress into senior roles such as sales team leader or account manager, or move into more technical positions like CRM specialist or business analyst. With experience and training, it’s common to see careers advancing to leadership positions or specialising in specific areas of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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