We are seeking an entry-level IT Intern to join our People, Systems & Information department at 2Roads! The Intern will provide high-quality technical support while maintaining the integrity of the organizations digital infrastructure. This position is based in Germiston and will focus on first-level user support, hardware maintenance, and the administration of the Microsoft 365 ecosystem (including Exchange, SharePoint, and OneDrive).

Key Responsibilities:

 User Support & Troubleshooting:
o   Provide first-level technical support for hardware, software, and network issues (e.g., password resets, printer issues, basic application assistance).

          o   Document and track all support requests and resolutions in the help desk system.
          o   Assist in setting up and configuring new employee workstations and equipment.

        Microsoft 365 User Lifecycle Management:
o   Assist in the creation, modification, and termination of user accounts in the M365 Admin Center.

          o   Manage licensing assignments for various M365 applications.
          o   Perform basic password resets and troubleshoot multi-factor authentication
          o   (MFA) issues.

Email (Exchange Online) & Communication Support:
o   Assist with creating and managing Distribution Lists and Security Groups.
o   Provide first-level support for common Outlook and Exchange Online issues.

 SharePoint & OneDrive Administration:

          o   Manage site access and user permissions on designated SharePoint sites and document libraries under                           supervision.
          o   Assist users with basic OneDrive sync issues, file sharing, and version history.

System & Hardware Maintenance:
o   Assist with the inventory management of all IT assets (hardware, software licenses).

          o   Prepare, configure, and deploy new hardware (laptops, desktops, peripherals).
          o   Perform routine system updates, patching, and virus scans under supervision.

 Project Assistance:
o   Support the Group Tech Coordinator on specific projects, such as system migrations, hardware rollouts, new site setups or software testing.

          o   Conduct research on new technologies and potential solutions to business challenges.

       Administrative Support:
o   Assist with scheduling, organizing meetings, and general office tasks related to the IT department.

  Ad Hoc Technical Support and Assistance:
o   Be prepared to handle urgent, unscheduled tasks and support requests as directed by the Group Tech Coordinator.
o   Provide prompt assistance with unexpected technical issues (hardware, software, or network) that require immediate attention outside of routine operations.
o   Assist with special, one-time projects or reports requiring immediate data compilation or system modification.
o   Provide general physical and logistical support for the IT department as needed.

Requirements

•    National Diploma or a Bachelor’s degree program in Information Technology, Computer Science, Computer Engineering, or a related field.
  
•   Basic understanding of computer hardware components (PC/Mac) and common operating systems (Windows/macOS).
  
  
•  Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) or equivalent productivity software.
  
•   A strong desire to learn and a proactive, problem-solving attitude.