Job Description
Customer Service Representative
The Customer Service Representative is responsible for delivering exceptional customer support to customers. The role involves handling inbound and outbound customer interactions, resolving product or service queries, and ensuring a positive customer experience while maintaining service level agreements (SLAs) and quality standards.
Key Responsibilities
Attending to pricing queries
Correctly capturing each interaction on SAP
Creating quotations
Generating reports
Handling incoming and outgoing calls, and providing support to customer queries including checking of Proof of Deliveries (PoD) for customers,
Helping our sales reps. to process customer orders
Liaising with customer head buyers concerning new stock and price changes
Placing orders
Stock availability
Successfully solving sales related queries.
Supporting managers with customer complaints and orders.
Creating credits & debits
Liaise with accounts department to check on query content and to see which invoices are not paid.
Month end process (allocation of payments, clearing of accounts)
Logistics and Deliveries:
Booking and ordering stock
Booking deliveries
Capturing order cancellations
Checking on failed deliveries and book items back into stock
Delivery status queries
Liaising with logistics regarding location of stock and delivery dates.
Manage goods and return process and credit requests
Managing failed deliveries,
Processing returns
To check back orders on the account.
Tracking orders and identifying future risks and trends.
Tracking orders for clients
Claims Management:
Investigating customer claims
Logging and clearing claims
Minimum Requirements
- Grade 12 / Matric (essential).
- Previous customer service 1+ Year
- Experience supporting appliance, technical, or retail products
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution skills.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Gauteng
Gauteng, the economic hub of South Africa, is home to a diverse range of industries, offering various Other Professions positions for job seekers. Typically, this field encompasses roles such as administrative assistants, human resources specialists, and operations coordinators, among others.
Generally, salaries in the Gauteng region for Other Professions positions tend to fall within broad ranges. For example, an administrative assistant position may command a salary between R300 000 and R500 000 per annum, depending on experience, company size, and industry sector. However, it is essential to note that actual salaries can vary significantly due to factors such as the specific job requirements, the company’s budget, and the individual’s qualifications.
Common skills required for these roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, and analytical thinking. Typically, candidates with a degree in business administration, human resources, or a related field may be well-suited for these positions.
The financial services sector, technology industry, and manufacturing sector are common industries that employ Other Professions roles. These sectors often require professionals who can provide administrative support, coordinate operations, and manage day-to-day activities. The manufacturing sector, in particular, requires skilled coordinators to oversee production processes, manage inventory, and ensure compliance with quality control standards.
Career development opportunities for individuals in this field are generally good, with many companies investing in employee training and development programs. Typically, career progression paths involve moving into senior administrative roles or transitioning into related fields such as human resources management or business administration. With experience and continuous learning, professionals in this field can expect to move into more senior positions or take on leadership roles within their organisations.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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