Johannesburg: National Customer Service and Documentation Manager posted by Edgexec (Pty) Ltd

March 17, 2026 Jobs in Central Johannesburg

Edgexec (Pty) Ltd

Gauteng

Other Logistics

Job Description

About the Role

Edgexec (Pty) Ltd is seeking a National Customer Service and Documentation Manager to lead the transformation of its customer service and documentation function, moving from decentralised branch-based operations to a unified, standardised model. The successful candidate will be responsible for establishing and embedding a centralised national Customer Service and Documentation function, ensuring alignment with commercial priorities, operational constraints, and regulatory requirements.

Key Responsibilities

Establish and implement a centralised national customer service operating model
Design SOPs, governance frameworks, and escalation protocols
Lead customer service transformation and change management initiatives
Build and structure a high-performing national team, including capacity planning and performance management
Act as the senior escalation point for key customers and complex service issues
Drive service consistency, system discipline, and data accuracy
Introduce and optimise digital tools and CRM systems
Monitor KPIs, analyse trends, and implement continuous improvement initiatives
Lead the national documentation function, ensuring compliance and operational efficiency
Oversee outsourced documentation providers and manage complex documentation cases
Ensure compliance with customs, port regulations, and global trade standards
Implement documentation controls to minimise risk, errors, and cost exposure
Coordinate cross-functionally to meet operational deadlines and vessel schedules

Requirements

Strong leadership experience in customer service and documentation within shipping, logistics, or freight forwarding

Proven track record in building or transforming operating models and service functions

Deep understanding of shipping documentation, customs processes, and port operations

Experience designing SOPs, governance structures, and service frameworks

Exposure to reefer or perishable cargo environments is advantageous

View Job South Africa: Senior Electrical Proposals Engineer posted by Takora

Strong stakeholder management and escalation handling capability

Demonstrated ability to lead teams, drive accountability, and build capability

Analytical mindset with a focus on process improvement and operational excellence

Excellent communication and coordination skills

Qualifications

Formal education/certifications are not explicitly mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Logistics Jobs in Gauteng

The logistics sector is an essential part of the Gauteng economy, with many multinational companies operating in the region. In this field, job seekers can expect to find a range of roles that involve managing and coordinating the movement of goods, services, and people. Typically, logistics positions require strong analytical skills, attention to detail, and excellent communication abilities.

Generally, salaries for logistics professionals in Gauteng tend to fall within broad ranges, depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may pay between R400 000 and R600 000 per annum, while more senior positions can range from R800 000 to R1.2 million per year or more. However, it is essential to note that actual salaries can vary significantly depending on individual circumstances.

Common skills required for logistics roles in Gauteng include supply chain management, transportation planning, inventory control, data analysis, and problem-solving. Typically, professionals in this field possess a strong background in business administration, operations management, or a related field. Additionally, knowledge of technology platforms, such as transportation management systems (TMS) and enterprise resource planning (ERP) software, is often highly valued.

The logistics industry in Gauteng commonly employs roles in the financial services sector, technology industry, manufacturing sector, and e-commerce sector. These sectors require skilled professionals to manage the flow of goods, services, and information, ensuring timely and efficient delivery.

View Job Alberton: Operations Manager posted by Edgexec (Pty) Ltd

Career development opportunities for logistics professionals are vast and varied. Typically, entry-level positions can lead to promotions within the same company or progression into management roles. Experienced professionals may choose to specialize in a particular area, such as supply chain optimization or transportation management. Others may opt for career advancement opportunities at multinational companies, where they can leverage their skills to drive business growth and innovation.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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