South Africa: Lodge Manager posted by CFS Recruitment

About the Role

The Lodge Manager is responsible for the overall management and operation of the lodge to ensure a high standard of guest experience, efficient service delivery, and sustainable business practices.

Key Responsibilities

• Manage all aspects of lodge operations including guest services, housekeeping, food and beverage, maintenance, and security.
• Recruit, train, and supervise lodge staff to maintain professional standards and enhance team performance.
• Develop and implement operational policies and procedures to ensure smooth running of the lodge in accordance with company standards and local regulations.
• Monitor guest feedback and address any issues promptly to maintain high levels of customer satisfaction.
• Prepare and manage budgets, monitor financial performance, and implement cost control measures.
• Coordinate with suppliers and manage inventory to ensure adequate stock levels and timely procurement of goods and services.
• Ensure compliance with health and safety standards, environmental regulations, and licencing requirements.
• Promote the lodge through marketing initiatives and build relationships with travel agents, tour operators, and other partners.
• Report regularly to senior management on operational performance, guest satisfaction, and financial results.
• Foster a positive working environment that supports teamwork, staff development, and retention.

Requirements

• Relevant qualification in Hospitality Management, Tourism, Business Administration or related field.
• Proven experience in lodge, hotel, or resort management, preferably within a safari or eco-tourism environment.
• Strong leadership skills with experience managing diverse teams.
• Excellent communication and interpersonal skills.
• Sound financial acumen and experience managing budgets.
• Knowledge of health and safety regulations applicable to hospitality operations.
• Proficient in using standard office software and property management systems.

Qualifications

No specific qualifications mentioned.

Salary & Benefits

Salary information not provided.

Working Conditions

• The role is based at a lodge in a rural or wilderness setting, requiring adaptability to remote working conditions.
• Working hours are full-time and may include evenings, weekends, and public holidays to meet operational needs.
• Accommodation and meals are typically provided as part of the employment package.
• Occasional travel within the region may be required to liaise with partners or attend training.
• Exposure to outdoor conditions, including heat, dust, and wildlife environments, is expected.

Email Contact

Email CVs to .za / 0677 03 8635