Job Description
About the Role
As a Service Desk Coordinator at Network Finance, you will be responsible for providing IT support and service desk functions to end-users, while also contributing to project planning and execution. You will work closely with both the RUN and BUILD teams to ensure the continuity of daily operations and deliver ITIL-aligned MIS support.
Key Responsibilities
- Support hardware and software transition planning (BUILD domain)
- Provide IT support and service desk functions for end users (RUN domain)
- Ensure the continuity of daily operations, including support for PCs, thin clients, mobile devices, printers, scanners, and other user equipment
- Deliver ITIL-aligned MIS support, including ticketing, troubleshooting, log analysis, and reporting
- Manage IT hardware resources, including inventory, asset tracking, and capacity planning
- Execute tasks and initiatives assigned to the RUN or BUILD teams
- Enforce SkyNet security, licensing, and compliance policies
- Support site visits for implementation, projects, or training when required
- Assist with system administration, including upgrades, installations, deployments, and network/printer support
- Contribute to project planning, including documentation, testing, training, and scheduling
- Prioritise and sequence projects based on business and operational needs
- Submit monthly reports on project progress, challenges, and planned activities
- Adhere to all Health & Safety, quality, and regulatory requirements
- Participate in IMS improvement programs and assessments
Job Experience and Skills Required
- Min 5 years of relevant experience in IT
- Degree / Diploma in Information Technology or Computer Science
- Working knowledge of IT Service Desk ticketing systems
- Basic administration of Microsoft Identity Manager
- Basic administration and skills in Microsoft Operating systems and Office 365
- Proficient in PC hardware, software, and printer troubleshooting
Salary & Benefits
No salary information is available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Insurance Management Jobs in Gauteng
In Gauteng, the insurance management field is one of the most established and in-demand industries, with a strong presence of multinational companies operating in the region. Generally, this sector provides stable employment opportunities for professionals with relevant experience and skills.
Typically, salaries for insurance management roles in Gauteng vary widely depending on factors such as level of experience, company size, and industry sector. Broadly speaking, entry-level positions can expect to range from R400 000 to R600 000 per annum, while senior roles may earn between R800 000 and R1,5 million or more per year. However, it is essential to note that actual salaries can vary significantly depending on individual circumstances.
Common skills required for insurance management roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, a solid understanding of financial markets and regulations, and experience with risk management software and systems. Other essential skills often include technical knowledge of insurance products, data analysis, and project management capabilities.
The financial services sector is one of the most common industries to employ insurance managers in Gauteng, alongside technology companies and certain manufacturing organizations. Insurance managers can also be found in the banking and finance sectors, as well as in government agencies responsible for regulatory oversight.
For career development, insurance managers often progress to senior roles or transition into related fields such as risk management consulting, actuarial analysis, or policy development. Many companies also provide opportunities for professional development through training programs and mentorship schemes, which can help employees enhance their skills and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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