Cape Town: Service Advisor posted by Hire Resolve

March 23, 2026 Jobs in Cape Peninsula

Hire Resolve

Western Cape

Customer Service

Job Description

About the Role

Hire Resolve’s client is seeking a highly motivated and skilled individual to join their team as a Service Advisor at their automotive service center in Cape Town. The Service Advisor will be responsible for providing exceptional customer service, managing customer inquiries and concerns, and coordinating service appointments and repairs for automotive vehicles.

Key Responsibilities

Greet customers in a friendly and professional manner.
Provide excellent customer service by addressing customer inquiries and concerns promptly and effectively.
Ensure high customer satisfaction by maintaining strong customer relationships and delivering a personalized experience.
Schedule service appointments and communicate effectively with customers to manage their expectations.
Undertake a comprehensive assessment of customer vehicles to determine necessary repairs and maintenance.
Liaise closely with service technicians to ensure smooth workflow and timely completion of repairs.
Inform customers about the progress of their vehicles, as well as any additional repair or maintenance requirements.
Maintain accurate and up-to-date service records and documentation.
Generate service quotes and invoices, ensuring accuracy in pricing and billing.
Manage inventory of required parts and supplies, placing orders as necessary.
Process warranty claims and ensure all relevant documentation is completed accurately.
Identify opportunities for upselling additional service offerings or maintenance packages.
Provide detailed explanations and recommendations to customers regarding additional services or necessary repairs.
Collaborate with the sales team to promote service contracts and extended warranties.

Requirements

High school diploma or equivalent (additional relevant certifications or education preferred).
Minimum of 2 years of experience as a Service Advisor or in a similar role within the automotive industry.
Knowledge of automotive systems, repairs, and maintenance procedures.
Familiarity with warranty policies and procedures.

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Qualifications

No qualifications mentioned.

Salary & Benefits

Salary: negotiable.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer Service Jobs in Western Cape

In the Western Cape, customer service positions are generally in high demand across various industries, often driven by the growing need for exceptional customer experiences in a competitive marketplace. This has led to an increase in job opportunities for those interested in this field. As a result, individuals seeking a career in customer service can expect to find a range of roles available.

The salary range for customer service positions in Western Cape can vary significantly depending on factors such as the individual’s level of experience, the company size and type, and the specific industry sector. Typically, entry-level positions may offer a basic salary range between R300 000 – R500 000 per annum, while more senior roles or those in larger organisations may command higher salaries ranging from R600 000 – R1 200 000 per annum. However, these are broad estimates and actual salaries can vary widely.

Common skills required for customer service roles include effective communication, problem-solving, adaptability, empathy, time management, and attention to detail. Many employers also place a strong emphasis on emotional intelligence, as well as the ability to work in a fast-paced environment and handle multiple tasks simultaneously. It is generally advantageous for candidates to possess these skills, which are often considered essential for success in this field.

Customer service positions can be found across various industries, including financial services sector, technology industry, manufacturing sector, and more. In South Africa’s growing economy, many organisations are recognising the importance of delivering exceptional customer experiences to drive business growth and competitiveness.

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Career progression opportunities for those in customer service roles are often plentiful. With experience and additional training, individuals can move into supervisory or management positions, take on specialist roles such as customer success manager, or transition into related fields like sales or operations management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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