Plettenberg Bay: Assistant General Manager posted by Helderberg Personnel

March 23, 2026 Jobs in Garden Route

Helderberg Personnel

Western Cape

Other Tourism/Hospitality

Job Description

About the Role

The Assistant General Manager role at Helderberg Personnel’s Plettenberg Bay hotel is a critical position that requires exceptional leadership and operational expertise to drive the day-to-day management of the hotel, ensuring exceptional guest satisfaction and operational excellence.

Key Responsibilities

Assisting the General Manager with daily operational management of the hotel
Assuming full operational responsibility for the property in the absence of the General Manager
Monitoring the performance of all departments and identifying areas for improvement to enhance efficiency and profitability
Providing leadership, training, coaching, and mentoring to Department Heads and staff
Handling guest complaints and ensuring effective service recovery processes
Assisting with the recruitment and selection of hotel staff
Reviewing employee performance and managing disciplinary and personnel processes where required
Ensuring adherence to company policies, procedures, and standard operating practices
Implementing and maintaining full compliance with operational controls, SOPs, and service standards
Ensuring clear, accurate, and timely communication of hotel policies and operational procedures
Supporting the overall operational success and profitability of the hotel
Performing any additional duties as assigned by the General Manager or senior management

Requirements

Post-matric hospitality qualification
8–10 years’ experience within a luxury 5-star hotel environment
Minimum of 3 years’ experience at senior management level
Strong working knowledge of all key revenue-generating departments, particularly Rooms Division and Food & Beverage
Excellent written and verbal communication skills
Strong numeracy skills with sound financial acumen
High level of English proficiency; a second language would be advantageous
Proven ability to lead and manage a team of 50+ staff members
Highly motivated, energetic, and enthusiastic with a positive attitude
Proficient in hotel operating systems (Opera, Micros or similar)
Highly competent in reporting and the interpretation of operational and financial data
Ability to work shifts as required by operational demands
Live in close proximity to Plettenberg Bay
Own reliable transport essential

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Qualifications

None mentioned.

Salary & Benefits

Market-related remuneration, dependent on qualifications and experience.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Tourism/Hospitality Jobs in Western Cape

The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.

Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.

Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.

The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.

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Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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