Kalahari: Reservations Agent | Luxury Game Reserve | Kalahari | Ls posted by Kendrick Recruitment

March 24, 2026 Jobs in Kalahari

Kendrick Recruitment

Kgalagadi

Catering / hospitality

Job Description

Reservations Agent | Luxury Game Reserve | Kalahari Kendrick Recruitment is currently seeking a professional and guest-focused Reservations Agent to join the Sales & Marketing Department at Kalahari Reserve. This role is pivotal in ensuring seamless, accurate, and personalised reservation processes, reflecting Tswalu’s values and commitment to conservation-led hospitality. Role Summary As a Reservations Agent, you will be the first point of contact for guests, travel partners, and agents. You will manage enquiries, build itineraries, and support guests through every stage of their journey — from initial contact to arrival — ensuring exceptional service and operational accuracy. Key Responsibilities Handle reservation enquiries via phone, email, and booking platforms with professionalism and warmth ️ Manage reservations from initial contact to confirmation, ensuring accurate data entry Build and maintain relationships with travel agents, tour operators, and direct guests Coordinate with internal departments to ensure smooth guest experiences Upsell lodge experiences, private safari options, and air transfers Manage booking amendments, cancellations, and special requests Ensure deposits, invoicing, and payment follow-ups align with financial policies Support the Reservations Manager with reporting, audits, and database maintenance ✅ Qualifications & Skills Minimum 2–3 years’ experience in reservations, preferably within luxury hospitality or safari industry Proficiency in reservations systems (ResRequest, PANStrat, Opera, or similar) ️ Excellent written and verbal communication skills in English; additional languages advantageous Strong attention to detail, multitasking, and time management Passion for African travel, conservation, and high-end guest service ⚡ Ability to work independently and collaboratively in a fast-paced environment Understanding of the travel trade and global tourism market advantageous Personal Characteristics Warm, engaging, and empathetic personality Calm, professional, and solutions-oriented mindset Ethical, discreet, and trustworthy with sensitive guest information Willingness to go the extra mile to create extraordinary guest journeys ⏰ Flexibility with working hours during peak periods and urgent bookings Package & Benefits Salary: Competitive DOE Location: JHB based / Hybrid Work with a close-knit, passionate team in a supportive environment ✈️ Opportunity for personal growth, travel exposure, and career development A culture of innovation, collaboration, and hospitality excellence ✨ This is an excellent opportunity for a motivated reservations professional to join one of South Africa’s most respected conservation brands, ensuring world-class guest journeys .

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About Catering / hospitality Jobs in Kgalagadi

The catering and hospitality industry is a vital sector in Kgalagadi, providing essential services to tourists and locals alike. Generally, job opportunities in this field are common, especially during peak travel seasons. Typically, the demand for skilled professionals in this industry is high, particularly in roles that require attention to detail and excellent customer service skills.

Salary ranges for catering and hospitality positions can vary significantly depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries typically fall within the range of R200 000 to R500 000 per annum for entry-level positions, with senior roles commanding higher salaries ranging from R500 000 to R1 million plus, depending on experience and qualifications. However, it’s essential to note that actual salaries may vary widely due to individual circumstances.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Typically, employers also look for candidates with experience in food preparation, customer service, or event management. Additionally, knowledge of local cuisine and cultural sensitivities is often a valuable asset in this industry. Other essential skills may include basic first aid, conflict resolution, and time management.

The catering and hospitality industry encompasses various sectors, including tourism, events, and corporate hospitality. Common employers of these roles include hotels, resorts, restaurants, and event management companies. Financial services sector and technology industries also often require catering and hospitality professionals to support their operations.

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Career development opportunities in the catering and hospitality industry are abundant, particularly for those who demonstrate exceptional leadership skills, a passion for innovation, or a talent for entrepreneurship. Typically, experienced professionals may be eligible for promotions, training programs, or even start-up initiatives that allow them to create their own businesses. With dedication and hard work, it’s possible to build a fulfilling career in this dynamic industry.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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