Hermanus: Assistant Lodge Manager | Luxury Private Nature Reserve | Hermanus | Ls posted by Kendrick Recruitment

Assistant Lodge Manager | Luxury Private Nature Reserve | Hermanus Kendrick Recruitment is currently seeking an experienced and dynamic Assistant Lodge Manager for a prestigious Luxury Private Nature Reserve in Hermanus. The ideal candidate will have a strong leadership presence, excellent guest relations skills, and the ability to manage daily lodge operations while delivering a world-class hospitality experience. Key Responsibilities Deliver outstanding guest service and ensure consistent guest satisfaction ️ Handle and resolve guest complaints promptly and professionally Manage concierge services and special guest requests Personally welcome guests, oversee check-in/check-out procedures Supervise daily lodge operations, ensuring seamless execution Conduct staff performance evaluations and lead ongoing training initiatives Foster a positive and motivated team environment Oversee fine dining service and uphold food & beverage quality standards Coordinate food presentation, dietary requirements, and kitchen communication Execute on-the-job training and mentorship of service staff ️ Conduct daily walk-throughs and ensure all lodge/public areas meet 5-star standards Manage inventory, procurement, and departmental stock controls Implement SOPs and ensure compliance ️ Coordinate with maintenance for facility repairs and upkeep Drive sustainable practices within the lodge environment Build guest relationships to drive repeat business and personalised service Collect, analyse, and respond to guest feedback to improve offerings Plan and oversee guest activities and events, including logistics ✅ Conduct compliance inspections to maintain 5-star excellence Contribute to strategic development and long-term lodge improvement plans Implement creative initiatives to enhance guest experiences ⚖️ Manage staff disciplinary procedures in line with company policy ✅ Requirements Proven hospitality experience in a similar luxury lodge or high-end property Strong organisational, problem-solving, and leadership skills ️ Excellent communication and interpersonal abilities ⚡ High attention to detail with a guest-centric mindset Flexible to work varying hours, including weekends and holidays Ability to manage multiple departments and delegate tasks effectively Package & Benefits Salary: R22,000 – R27,000 DOE (Live Out) Annual performance bonus Medical aid contribution: R250 per person to a medical aid of your choice Provident Fund: 10% total contribution (5% company, 5% employee) ️ Includes group life, disability, funeral cover, and retirement savings Location: Hermanus, Western Cape ✨ This is an outstanding opportunity for a passionate hospitality professional to step into a leadership role at a luxury private nature reserve, ensuring operational excellence and unforgettable guest experiences .