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South Africa: Junior Journey Specialist (Inbound Dmc) – Cape Town (Hybrid) posted by HotelJobs

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Job Description

Luxury Inbound DMC based in Cape Town is looking for a Junior Journey Specialist to manage and complete the booking confirmations and be fully responsible for accuracy and financial health of each booking. Fostering and building a great relationships with Travel Designers and Operations Specialists by strengthening bonds and partnerships, communicating and delivering exceptional service. Duties: Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the clients trip is booked and planned perfectly. Build relationships with operations specialists based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips. Ensuring all relevant systems are updated. Handle Accommodation, transfer & touring bookings. Ensure all booking details pull through accordingly once confirmation emails are received, i.e., flight details, times, hotels, guides. Ensure all relevant paperwork, including relevant paperwork for guides is provided for ahead of time, i.e., guide itinerary, guide budget sheet, feedback forms and vouchers etc. Handle queries from Agents, Direct clients on various matters i.e., activities, routes, restaurants, vehicles, sites and/or lost items. Maintain booking files including agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover / summary and ensure all documents are in order. Requirements: Matric certificate Tertiary certificate in Travel & Tourism/hospitality is advantageous. 2 years experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry. In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa. Personal or educational travel experience in the above areas advantageous. Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word) Proven English literacy. Working knowledge of TourPlan and WETU or similar booking/operating system. Excellent attention to detail.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

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Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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