Port Elizabeth: Supervisor (2IC to Branch Manager) – Port Elizabeth posted by Headhunters

Our client, a well-established, national organization operating within the energy distribution industry, is seeking to employ an experienced Store Floor / Retail Supervisor (2IC to Branch Manager), to join their branch in Port Elizabeth.

Awesome opportunity awaits to join a great company / team!

Requirements:

• Matric
• Valid drivers licence
• Computer literate (MS Office)
• Strong administrative skills
• Excellent customer service and communication skills
• Strong sales ability with a proven track record
• Attention to detail
• Product knowledge and ability to interpret catalogues
• Well-spoken and well-presented (fluent in English)
• Persuasive, persistent, and results-driven
• Leadership and team supervision skills
• Matric
• Valid drivers licence
• Computer literate (MS Office)
• Strong administrative skills
• Excellent customer service and communication skills

Responsibilities (include but are not limited to):

Branch Operations and Supervision

• Oversee branch operations in the absence of the Retail Branch Manager
• Supervise and support sales staff
• Ensure staff are trained on products and systems
• Maintain a clean, organised, and well-stocked store
• Monitor stock levels and communicate shortages
• Assist with stock takes and cycle counts
• Manage IBTs and stock reconciliations
• Ensure compliance with operational procedures and health and safety standards

Customer Service

• Greet and assist customers in-store
• Provide product advice and recommendations
• Handle customer complaints and resolve issues professionally
• Process refunds with authorisation
• Demonstrate product usage and provide product information
• Ensure high levels of customer satisfaction

Sales

• Drive sales performance and achieve branch targets
• Manage existing and new customer accounts
• Handle quotations and sales orders
• Build and maintain strong customer relationships
• Promote products and grow the customer base
• Minimise lost sales opportunities
• Maintain merchandising displays

Administration

• Manage back orders and communicate ETAs
• Monitor quotations and sales processing
• Assist with debtor and creditor functions
• Process GRVs, GRNs, invoices, and credit notes
• Ensure accurate cash-ups and financial controls
• Maintain asset register and documentation
• Handle IBTs and delivery notes
• Submit required documents to Head Office
• Manage stationery and general office requirements
• Maintain attendance registers and assist with HR admin
• Perform general administrative duties and filing

Key Performance Indicators (KPIs)

• Achievement of branch sales targets
• Customer satisfaction and service levels
• Stock accuracy and control
• Administrative accuracy and efficiency
• Team performance and productivity
• Operational compliance and process adherence

If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.