Centurion: Key Accounts Manager posted by Bidvest Protea Coin

• Urgent reaction to email, telephone, or social media complaints by reporting to the correct person, manager, or department for urgent resolution and ensuring customer satisfaction.
• Provide ongoing Security advice to individual clients nationally
• Ensuring client expectations and service deliverables are communicated and measured across all regions
• Providing daily, weekly, monthly and quarterly automated reports to management
• Serve as point of contact between the client’s National operations and BPC Branches
• Maintenance of the ISO 9001 quality system through conducting of Quality Assurance Audit
• Conducting Threat and Risk assessments and ensuring the collating national results
• Expérience Client liaison and Professional client Relationship
• Project Management
• Effectively dealing with and managing client complaints
• Ensure that contractual requirements are met at all times
• Ensure compliance to the Company’s disciplinary code
• Incident and investigation management ensuring incidents and feedbacks is timeously provided to the client
• Ensuring that all companies SOP’s are followed
• Ensure training takes place as and when required
• Demonstrate extensive knowledge of good security practice, covering the physical and logical aspects of information products, systems, integrity, and confidentiality

 
Preferred qualifications/attributes/skills:  

• Grade 12 (Matric) qualification
• PSIRA certification- Grade B/A
• Firearm competency (handgun/long gun)
• Relevant experience in a managerial or similar position
• knowledge of methods and techniques of risk management, business impact analysis and counter measures
• knowledge of tools or systems which provides access security control
• Operational experience in the armed protection of assets through tactical operations
• Must have confidence in dealing with the public
• Excellent written & verbal communication skills
• Advanced Computer literacy and knowledge of MS office
• The ability to communicate and present to all levels and work under pressure
• Driver’s licence and own reliable transport
• Requires strong problem solving and troubleshooting skills.
• Ensuring a closed loop on all complaints/ queries received via a variety of channels (surveys, telephone, email, social media etc.)
• Ability to assertively deal with customer complaints
• General/ Technical skills / Professional Qualifications
• Information Management experience as an advantage
• IT skills as an advantage
• Knowledge of BPC products and Services is essential
• Previous ,military, police or correctional services tactical operations would be beneficial
• Knowledge of Security technology and application