Job Description
- The Resort Night Manager will be responsible and accountable for overseeing the customer experience and resort product offerings delivered by internal employees, business partners and concessionaires across the hotel and public area operations during evening and late night hours, ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved,
- client disputes / queries are resolved and that the customer experience provided across operations are professionally executed in line with standards and legislative requirements.
- This will include the planning, management, delivery and governance of hospitality teams (including the hotel, tollgate, conference centre and transport teams) and processes; ensuring the seamless monitoring and management support for late night banqueting functions in line with clients requirements;
- the maintenance and security of the property (as well as the oversight and management of outsourced business partners during these hours) and the monitoring of shuttle services and transport flow between hotels.
- This will be achieved through collaboration with Business Unit leadership teams across the Resort; leveraging partnerships with relevant stakeholders, managing relationships with guests, optimising the use of technology and focusing on high levels of operational compliance and controls.
- The role will also focus on building and enabling solid and engaged talent and management to support the sustainability of business operations and enable the business strategy to be achieved.
Minimum Requirements:
- Diploma in Hospitality Management
- Degree in business management is an advantage
- 10-12 years experience in the hospitality industry including, 5 years at a management level:
- Experience in hotel room product and service standards
- Experience in leading and inspiring teams
- Experience in managing Business Partners and Service Level Agreements
- Thorough understanding of legislation (SHE / LRA/ risk management)
- Demonstrated analytical, commercial and effective decision making ability to prioritize and communicate on key objectives and tactics necessary to achieve business goals
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in North West
The Tourism and Hospitality Management field in North West, South Africa is generally a growing industry, driven by the country’s rich cultural heritage and natural beauty. Typically, this sector experiences a steady demand for skilled professionals to manage and develop tourist infrastructure, create memorable guest experiences, and drive revenue growth. As a result, career opportunities abound for individuals passionate about delivering exceptional service and building sustainable tourism practices.
Salaries for Tourism and Hospitality Management positions in North West can vary widely depending on factors such as experience, company size, industry sector, and location. Generally, entry-level roles may fall within the R200 000 – R300 000 per annum range, while senior management positions can exceed R600 000 – R800 000 per annum. However, it is essential to note that actual salaries may differ significantly from these broad estimates, and individual circumstances will play a significant role in determining final compensation.
Common skills required for successful Tourism and Hospitality Management professionals include excellent communication and interpersonal skills, the ability to work well under pressure, and a keen understanding of customer service principles. Additionally, proficiency in industry-specific software applications such as property management systems and revenue management tools is often essential. Other valuable skills may include marketing expertise, financial management acumen, and knowledge of local culture and tourism trends.
Many industries commonly employ Tourism and Hospitality Management professionals, including the tourism sector itself, financial services sector, technology industry, manufacturing sector, and corporate hospitality services. These sectors recognize the value of skilled professionals who can contribute to their growth, revenue generation, and customer satisfaction.
Career progression in Tourism and Hospitality Management is often driven by leadership development opportunities, specialisation in specific areas such as events management or accommodation operations, and pursuit of relevant industry certifications. With experience and a strong track record of achievement, individuals may transition into senior roles or explore entrepreneurial ventures, offering a rich landscape for professional growth and development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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