Bryanston: Reservations Team Leader – Bryanston posted by HotelJobs

April 2, 2026 Jobs in Bryanston

Job Description

About the Role

We are seeking an experienced Reservations Team Leader to join our luxury Lodge & Hotel Group in Bryanston. As a key member of our Central Reservations Department, you will be responsible for leading a small team and managing the entire reservations process across multiple platforms. If you have a passion for hospitality, creative thinking, and excellent communication skills, we would love to hear from you.

Key Responsibilities

Leading a small team within the Central Reservations Department
Managing the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks, and social media
Promoting sales, cross-selling, and upselling of various products within the portfolio
Reservation status management and SOP implementation
OTA management
Team training and support
Managing cancellations, modifications, and refund requests efficiently
Maintaining compliance with all company policies and procedures
Promoting attention to detail, fast email turnaround, and effective inbox management within the team
Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts, and inventory management
Preparing expected arrival reports and managing the communication process to lodge operations teams
Handling daily correspondence and maintaining up-to-date files
Ensuring systems are accurate and organized

Requirements

Grade 12
A formal qualification
Minimum 6 years experience in a tourism/travel call centre or reservations department for multiple properties as a senior reservations consultant or proven experienced as a reservations team lead
Proven experience in a similar role or as a senior reservations consultant
Team player with high level of dedication and leadership
Excellent computer skills (MS Office, MS Excel, PowerPoint)
PMS system knowledge – Nebula, eRes, and Opera would be advantageous
Well-organized with good time management
Excellent verbal and written communication skills
Good command of the English language with exceptional writing skills
Solid interpersonal skills
Valid RSA ID

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Qualifications

None mentioned in original description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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