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Cape Town City Centre: CUSTOMER CARE ADMINISTRATOR

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Job Description

About the Role

The Customer Care Administrator plays a vital role in ensuring accurate, timely, and cost-effective delivery of products to customers. This position acts as a key liaison between customers, sales teams, suppliers, and the supply chain to support operational excellence.

Key Responsibilities

  • Liaise between the sales force, customers, and supply chain to fulfill internal and external customer orders.
  • Generate customer quotes, sales orders, tax invoices, purchase orders, and credit notes.
  • Manage stock control, forecasting, month-end stock counts, and reconciliations.
  • Plan customer deliveries and oversee picking, loading, and dispatch processes.
  • Handle customer queries and complaints while providing regular order-fulfillment feedback.
  • Act as the site Health and Safety representative and ensure compliance with HSE rules.
  • Maintain office requirements including stationery, cleaning materials, and equipment.

Requirements

  • 5 years of experience in customer service, sales administration, or order processing.
  • Grade 12 or equivalent.
  • Proficiency in MS Office, specifically intermediate Excel and Outlook.
  • Experience with stock control, inventory management, and month-end processes.
  • Experience coordinating deliveries, dispatch, and working with transport providers.
  • Familiarity with ERP/inventory systems such as Syspro or Pastel.

Qualifications

  • Diploma or Certificate in Business Administration, Supply Chain, Logistics, Warehousing, or Finance (advantageous).
  • Understanding of HSE and quality documentation such as SDS, COA, or PDS (advantageous).

Salary & Benefits

(No information provided in the original job description)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Admin / clerical / secretarial Jobs in Cape Town Region

The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.

In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.

Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.

These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.

Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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