Menu Close

Westville: Quality Assurance Agent (x2) (Call Centre) posted by Serveco Distribution

Advertisement



Job Description

About the Role

Serveco Distribution is seeking two experienced Quality Assurance Agents to join our team in Westville, Durban. As a QA Agent, you will play a crucial role in ensuring the quality of our customer interactions and sales processes.

Key Responsibilities

  • Monitor and evaluate calls, leads, and customer interactions for quality and compliance
  • Provide feedback and coaching to agents to improve performance and customer outcomes
  • Identify trends, gaps, and training needs across the sales team
  • Ensure adherence to company policies, procedures, and regulatory requirements
  • Compile QA reports and share actionable insights with management
  • Support continuous improvement initiatives across the business

Requirements

  • Minimum 2 years Quality Assurance experience (call centre / sales QA preferred)
  • Insurance industry experience (non-negotiable)
  • Sales experience or experience working closely with sales teams
  • Strong attention to detail and ability to spot compliance risks
  • Confident communicator with coaching/feedback skills
  • Strong reporting and administrative ability (Excel / Google Sheets is a plus)

Qualifications

No formal qualifications are required for this role.

Salary & Benefits

Salary will be discussed during the interview process.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Durban

In Durban, the sales industry is driven by a thriving economy with a strong focus on trade and commerce. Generally, sales positions are in high demand across various sectors, making it a competitive field for job seekers. Typically, sales professionals in Durban can expect to find opportunities in industries such as technology, financial services, manufacturing, and more.

View Job  Boksburg: SALES CONSULTANT posted by Workforce Healthcare

When it comes to salary expectations, common ranges for sales positions in Durban vary widely depending on factors like experience, company size, industry sector, and performance. Broadly speaking, entry-level sales roles may start within the R200 000 – R400 000 per annum range, while senior sales professionals can expect salaries ranging from R500 000 to over R1 million per year. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances.

To succeed in a sales role, common skills include strong communication and interpersonal skills, the ability to build rapport with clients, a solid understanding of product knowledge, technical skills such as CRM software proficiency, negotiation and closing techniques, and often, experience working in a fast-paced environment. Additionally, a degree or diploma in business, marketing, or a related field is often beneficial for sales professionals.

Sales positions can be found across various industries, including the technology industry, financial services sector, manufacturing sector, and more. In Durban, companies in these sectors frequently require skilled sales professionals to drive revenue growth and expand their customer base.

Career development opportunities are common in sales roles, with many professionals progressing from entry-level positions to senior leadership or management roles within a few years. Typically, career advancement is tied to performance, experience, and industry certifications. Some common next steps for sales professionals may include moving into sales management or leadership roles, taking on additional responsibilities such as business development or strategic planning, or exploring opportunities in related fields like account management or business consulting.


This information provides general career guidance. Actual salaries and requirements vary by employer.

View Job  Durban: Production & After Sales Foreman (Electrical) posted by Fouche & Co Recruitment



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Westville, Durban


Job Seeker Tip

Check your social media privacy settings and ensure public content is professional.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Pretoria: Pretoria East: JUNIOR LEGAL COST CONSULTANT posted by Cora O’Neil Recruitment Agency

Jobs in Pretoria April 7, 2026
Cora O'Neil Recruitment Agency Gauteng Jobs in Pretoria Pretoria

Hazelwood, Pretoria East: JUNIOR LEGAL COST CONSULTANT Minimum Requirements: -Presentable and professional -LLB Degree completed and admitted as an Attorney…

View Job  Pinetown: Personal Assistant posted by Servi Contact
View Job

Pretoria: Nieuw Muckleneuk, Pretoria: CONVEYANCING ATTORNEY posted by Cora O’Neil Recruitment Agency

Jobs in Pretoria April 7, 2026
Cora O'Neil Recruitment Agency Gauteng Jobs in Pretoria Pretoria

Nieuw Muckleneuk, Pretoria: CONVEYANCING ATTORNEY Minimum Requirements: -Presentable, proactive, well-organised and professional -Fully bilingual with good business English proficiency (verbal…

View Job

Gauteng: Shift Miller – Wheat posted by SKILLS CONNECTOR

Jobs in Gauteng April 7, 2026
Engineering Management SKILLS CONNECTOR

Duties and responsibilities: Operational Tasks Roller Mills:Ensure break releases on Wheat Mills are carried out on a weekly basis as…

View Job

Western Cape: Field Technician – Electrical posted by Fouche & Co Recruitment

Jobs in South Africa April 7, 2026
Engineering Management Fouche & Co Recruitment

Our client is at the forefront of industrial innovation and is dedicated to revolutionizing the landscape of battery solutions. As…

View Job

Durban: Production & After Sales Foreman (Electrical) posted by Fouche & Co Recruitment

Jobs in Durban April 7, 2026
Engineering Management Fouche & Co Recruitment

Our client provides electrical services and solutions within the industrial sector including electrical contracting and energy solutions.The ideal candidate...

View Job

Kwazulu-Natal: Senior Demand and Supply Planner posted by Mayfly Agri

Jobs in KwaZulu-Natal April 7, 2026
Logistics Sales Mayfly Agri

Minimum requirements for the role:Must have a Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, or a related fieldMinimum…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Durban, Jobs in Durban Area, Jobs in Westville

More Jobs in Your Area