Durban: Operations Manager Durban

March 30, 2026 Jobs in Durban

eThekwini

Transport / logistics / warehouse

Job Description

About the Role

As an Operations Manager in Durban, you will be responsible for managing and controlling our operations to achieve our budgeted financial targets. Your primary focus will be on maintaining client support, maximizing productivity, and ensuring that all departments are adequately staffed and structured at all times.

Key Responsibilities

Manage operational staff, consider succession planning and training as per company policy and budget.
Ensure no business is lost due to poor service levels or inaccurate operational performances.
Keep clients apprised of shipment status and provide prompt, efficient, and courteous attention to service delivery.
Resolve client complaints and queries quickly and efficiently, being personally involved where necessary.
Conduct regular client visits and engagement to ensure service excellence and client retention.
Service existing clients at all levels.
Review transporters/third-party suppliers and ensure only reliable and reputable services are used.
Assist operational staff with their duties and provide guidance and technical support where required.
Review operational systems and procedures in terms of ISO, recommend changes as appropriate to improve performance.
Participate in audits and resolve non-conformances.
Assist with the acquisition of new business.
Ensure all business is conducted within national and international legal requirements and shipping/airline policies.
Monitor operational staff adherence to Occupational Health and Safety Act conditions.
Recommend employment/releases, conduct interviews, and recommend salary increases/bonuses on due date.
Attend company/industry meetings, seminars, and training events as required.
Prepare business reports and statistics as needed.
Ensure all company policies and procedures are adhered to regarding disciplinary action, employment contracts, leave entitlements, work attendance, etc.
Achieve the branch’s financial budget through managing costs and maximizing productivity.
Assist with preparation of annual branch budget.
Monitor and control customs refunds, provisional payments, and customs issues.
Review rates and tariffs on an ongoing basis, recommending adjustments where necessary and negotiating rate increases directly with clients.

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Requirements

Grade 12 or equivalent NQF qualification.
MS Excel proficiency.
Strong Leadership skills.
Strong Multimodal experience.
Excellent administration skills and attention to detail.
Strong planning and organising abilities.
Ability to work well under pressure.

Qualifications

None specified in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Transport / logistics / warehouse Jobs in eThekwini

The transport and logistics sector in eThekwini is experiencing steady growth, driven by the increasing demand for efficient supply chain management and the expansion of various industries such as manufacturing, technology, and financial services. This growth creates a range of job opportunities for individuals looking to pursue careers in this field.

Typically, salaries for transport and logistics professionals in eThekwini fall within broad ranges, often depending on factors like experience, company size, and industry sector. For instance, entry-level positions may start around R300 000 – R400 000 per annum, while more senior roles can range from R600 000 – R1 million per year. However, salaries can vary significantly depending on the individual’s qualifications, skills, and level of experience.

Common skills required for transport and logistics roles in eThekwini include a valid driver’s license, proficiency in Microsoft Office, good communication and problem-solving skills, and the ability to work effectively in a team environment. Other essential skills may include knowledge of transportation regulations, warehouse management systems, and inventory control procedures. Additionally, experience with logistics software, such as transportation management systems or supply chain management platforms, is often highly valued.

The transport and logistics sector is a significant employer across various industries, including manufacturing, technology, and financial services. Companies in these sectors often require professionals to manage the movement of goods, supplies, and equipment, ensuring timely delivery and efficient use of resources. Other common industries that employ transport and logistics personnel include retail, construction, and healthcare.

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For those looking to pursue a career in transport and logistics, there are various opportunities for professional development and growth. Many companies invest in training programs to upskill their employees, which can lead to promotions or new roles within the company. Additionally, certifications like the Certified Logistics Professional (CLP) or the Supply Chain Management Professional (SCMP) can enhance job prospects and career advancement possibilities.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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