Job Description
About the Role
We are seeking a responsible and experienced Front Office Manager to join our luxury hotel in Port Elizabeth. As the first face visitors see when they enter the hotel, you will be crucial in providing excellent customer service and ensuring a seamless guest experience.
Key Responsibilities
- Assign tasks and ensure all staff positions are covered for the duration of shift
- Answer phone inquiries, direct calls and provide basic information
- Oversee and manage receptionists, and porters
- Address complaints and requests with quality customer service skills
- Recruit and train new employees
- Maintain office equipment such as photocopier, fax machine, telephones etc.
- Monitor front desk and ensure all employees comply with all procedures and policies
- Oversee mail deliveries, packages, and couriers
- Purchase, track, and invoice office supplies
- Create, organize, and maintain rosters for all employees
- Ensure front desk is covered at all times
- Perform bookkeeping, reservations, and clerical duties
- Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed
- Manage the Room check chart and admin
- Manage events and restaurant bookings
- Work hand in hand with Maintenance Manager and Exec Housekeeper to ensure rooms are always “guest ready”
Requirements
- High school degree or equivalent; or certification in management in related field preferred
Qualifications
- At least 3 years of previous experience as a FOM or Assistant front office manager or a related role preferred
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge)
- Solid customer service skills
- Excellent leadership, team building, and management skills
- Encouragement to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
- In-depth understanding of the industry
- Strict adherence to company policy and procedures, mission statement, and sales goals
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Nelson Mandela Bay
The catering and hospitality industry in Nelson Mandela Bay is a thriving sector, offering a diverse range of career opportunities for those passionate about delivering exceptional customer experiences. Typically, this field is characterized by a dynamic job market, with many establishments seeking talented individuals to join their teams. Generally, the demand for skilled professionals in this sector remains strong, driven by the region’s growing tourism industry and increasing popularity among locals and international visitors alike.
In terms of salary expectations, catering and hospitality positions in Nelson Mandela Bay typically fall within broad ranges, depending on factors such as experience, company size, and industry sector. While it is difficult to pinpoint exact figures, a common range for entry-level roles can be expected to start around R2 000 – R4 000 per month, increasing to R5 000 – R8 000 per month or more for senior positions. However, it’s essential to note that these are broad estimates and actual salaries may vary significantly depending on individual circumstances.
Common skills required for catering and hospitality roles in Nelson Mandela Bay include excellent communication and interpersonal skills, attention to detail, and a passion for providing exceptional customer service. Typically, employers also look for candidates with experience in food preparation, presentation, and management, as well as the ability to work well under pressure and maintain a positive attitude during peak hours. Additionally, knowledge of health and safety regulations, inventory management, and financial management is often an asset.
The catering and hospitality industry in Nelson Mandela Bay is often dominated by various sectors, including tourism, finance, and manufacturing. Financial services sector establishments, technology industry hotels, and manufacturing sector venues are common employers of catering staff. The region’s diverse landscape also presents opportunities for outdoor events and weddings, which can be a significant source of employment for skilled event coordinators.
For those looking to advance their careers in the catering and hospitality industry, there are numerous opportunities for development and growth. Common career progression paths include moving into senior management roles, taking on training or mentorship programs, or specializing in specific areas such as food and beverage management or event planning. With dedication and hard work, it’s possible to build a successful and fulfilling career in this dynamic field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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