Job Description
About the Role
Wild Dreams Hospitality is seeking a highly skilled and experienced Assistant Lodge Manager to join their luxury safari lodge team. As a key member of the management team, you will be responsible for ensuring exceptional guest experiences, maintaining high operational standards, and leading multiple teams across various departments. If you are passionate about delivering world-class hospitality and have a strong background in lodge operations, we encourage you to apply.
Key Responsibilities
- Act as Acting Lodge Manager in the absence of the LM
- Inspire, stimulate and lead the Front of House team
- Maintain the Pan FOH system
- Day Sheets / Rooming List / Arrival Report
- Reception, Curio Shop and Switch Board
- Banking, Invoices and Gratuities
- Welcome & Good Bye
- Site Inspections – Show Time
- Guest Feedback – Centricity Feedback system
- Inspire, stimulate and lead the Housekeeping team
- Maintain the Housekeeping standards within the Lodge
- Spot check of rooms & turndowns
- Staff Uniform Control
- Inspire, stimulate and lead the Lodge Maintenance team
- Control and supervise the Lodge Maintenance teams
- Work closely with the Game Reserve Maintenance Manager
- Preventative maintenance service schedules
- Staff Accommodation
- Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
- Pest Control
- Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge
- Head up the Lodge Health & Safety committee
- Risk assessments for the Lodge
- Firefighting equipment / drill
- Provide a safe working environment for all staff
- Compile monthly reports and participate in the budget process
- Manage budget lines
- Staff development and training
- Staff management
- Staff welfare & staff morale
- Inspire, stimulate and lead the team and maintain discipline
- Manage leave cycles and training files
- Knowledge of food & beverage
- Hosting of guest
- Guest Delight and bush banqueting
- Ensure any negative guest feedback is addressed and solutions found
- Assist Head Ranger / Snr Ranger team with Vehicle Inspections
- Go on Safari to ensure that we deliver on our safari experience
Requirements
- Minimum 5 years Management experience in a 5 star boutique operation or within a luxury lodge in a Big 5 reserve
- Hospitality management qualification
- Strong Operational and Financial experience
- Valid drivers license and own transport
- High Emotional Intelligence
- Hospitality and service training experience
- Room Division Experience
- Practical with some experience in maintenance
- Fluent in English (written and spoken)
- Basic IT and computer skills
- Excellent leadership, communication and interpersonal skills
Qualifications
No formal qualifications mentioned.
Salary & Benefits
- Live-in position with meals on duty
- Pension fund
- Staff Lodge nights
- Work cycle – 21 days, 7 days off
- Annual leave – 15 days
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in Limpopo
Tourism and hospitality management positions in Limpopo, South Africa, offer a diverse range of opportunities for those interested in the sector. Typically, job seekers can expect to find employment in various settings, including luxury lodges, game reserves, and tourism boards. Generally, these roles involve managing day-to-day operations, ensuring excellent customer service, and promoting the region’s natural attractions.
Salaries for tourism and hospitality management positions in Limpopo vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions may fall within a salary range of R150 000 to R250 000 per annum, while more senior roles can command salaries between R300 000 to R500 000 per year or more. However, these figures are only general estimates and actual salaries may differ significantly.
Common skills required for tourism and hospitality management positions include excellent communication and interpersonal skills, the ability to work well under pressure, and a strong understanding of customer service principles. Typically, employers also look for candidates with experience in hotel management, event planning, or marketing. Other important skills include financial management, team leadership, and problem-solving abilities.
The tourism and hospitality industry is a significant sector in Limpopo, employing many locals and contributing to the regional economy. Financial services sector, technology industry, manufacturing sector, and agriculture are just some of the industries that commonly employ tourism and hospitality professionals. These roles often involve working closely with other departments within these sectors to promote tourism initiatives.
Career development opportunities for those in tourism and hospitality management positions are plentiful. With experience and further education, individuals can move into senior leadership roles or pursue careers in related fields such as event planning or marketing. Many employers also offer training programs and career advancement opportunities to support their employees’ growth.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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