Menu Close

Midrand: Incident Management Specialist posted by Nexio

Advertisement



Job Description

About the Role

The Incident Management Specialist is a critical role that ensures rapid restoration of normal service and minimal impact to business operations during service disruptions. The successful candidate will be responsible for promoting and ensuring correct usage of the Incident Management process across all support levels, coordinating end-to-end lifecycle of incidents, and facilitating collaboration across cross-functional support teams.

Key Responsibilities

  • Promote and ensure correct usage of the Incident Management process across all support levels.
  • Coordinate the end-to-end lifecycle of incidents to ensure timely restoration of services.
  • Ensure incidents are resolved in line with SLA targets and operational priorities.
  • Act as a functional escalation point for Incident Analysts and Service Desk staff.
  • Escalate to line management when service levels are at risk of being breached.
  • Major Incident Management: Coordinate and manage Major Incidents, ensuring structured communication, prioritisation, and resolution.
  • Facilitate collaboration across cross-functional support teams during major incidents.
  • Ensure post-incident reviews are conducted and improvement actions identified.
  • Participate in RCA and Problem Management Process.

Requirements

  • Strong understanding of ITIL Incident Management and other related ITIL practices.
  • Experience coordinating incidents across multi-tier support environments.
  • Strong analytical and problem-solving capability.
  • Ability to work under pressure in high-impact service environments.
  • Strong stakeholder communication and coordination skills.
  • Attention to detail and quality assurance.

Qualifications

  • 23 years experience in IT Service Management with a focus on Incident Management.
  • Proven experience supporting or coordinating critical incident responses.
  • Bachelors degree in information technology, Computer Science, or related field (desirable).
  • ITIL Foundation Certification (essential).

Salary & Benefits

Not applicable.

View Job  Cape Town Region: Senior Fraud Analyst posted by homechoice

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in North Johannesburg

As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.

Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.

Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.

Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.

View Job  Centurion: Sales Representative

For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Midrand, North Johannesburg


Job Seeker Tip

Always arrive 10-15 minutes early for interviews to show punctuality and reliability.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

View Job  Midrand: SAP Functional Consultant (Expert) 1398

Latest Job Opportunities

Gauteng: Business Development Representative posted by GAP Consulting

Jobs in Gauteng April 11, 2026
Automotive Management GAP Consulting

Minimum Requirements:Must have a minimum of 5 years Sales experience within the Transport or Heavy Commercial Manufacturing IndustryDiploma in Sales…

View Job

Limpopo: FOH Assistant posted by Craven Cottage CC

Jobs in Limpopo April 11, 2026
Craven Cottage CC Game Ranger

Duties: Guest Check Ins and Check OutsGuest OrientationRoom ChecksAssisting in the Curio shopHostingPerforming reception and administrative dutiesDaily and...

View Job

North West: Sous Chef posted by Craven Cottage CC

Jobs in North West April 11, 2026
Craven Cottage CC Game Ranger

Duties: To ensure the efficient and profitable running of the kitchen under the leadership of the Executive Chef.Versatile and able…

View Job

Limpopo: Kitchen Manager posted by Bright Placements (PTY) Ltd

Jobs in Limpopo April 11, 2026
Bright Placements (PTY) Ltd Chef Cook Kitchen Manager

Minimum Requirements:Diploma or certificate in Culinary Arts or Hospitality ManagementProven experience as a Kitchen Manager, Head Chef, or similar role...

View Job

Limpopo: Executive Chef posted by Bright Placements (PTY) Ltd

Jobs in Limpopo April 11, 2026
Bright Placements (PTY) Ltd Chef Cook Kitchen Manager

We are looking for a talented Executive Chef to lead our culinary team in a luxury lodge environment. This role…

View Job

Limpopo: Kitchen Manager posted by Bright Placements (PTY) Ltd

Jobs in Limpopo April 11, 2026
Bright Placements (PTY) Ltd Chef Cook Kitchen Manager

Minimum Requirements:Diploma or certificate in Culinary Arts or Hospitality ManagementProven experience as a Kitchen Manager, Head Chef, or similar role...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Midrand, Jobs in North Johannesburg, Jobs in Northern Suburbs

More Jobs in Your Area