Job Description
About the Role
The Customer Care Centre at Mototeam (Pty) Ltd is seeking a highly skilled and experienced Consultant to join our team in Edenvale, Gauteng. As a key member of our customer care team, you will be responsible for managing high volumes of inbound and outbound customer calls, emails, and messages professionally and efficiently.
Key Responsibilities
- Manage high volumes of inbound and outbound customer calls, emails, and messages professionally and efficiently.
- Facilitate the complete customer care process, ensuring enquiries and complaints are resolved promptly.
- Maintain detailed records of customer interactions, complaints, and resolutions with appropriate escalation to departmental heads when required.
- Liaise with specialists or relevant departments to provide accurate and timely solutions to customers.
- Engage in lead generation through cold calling and customer follow-ups.
- Provide accurate management reports and feedback to support operational improvement.
- Ensure high standards of telephone etiquette, professionalism, and customer engagement at all times.
Requirements
- Grade 12 or equivalent; tertiary qualification (certificate/diploma/degree) advantageous.
- 2–3 years’ experience in a customer service or contact centre environment; dealership experience preferred.
- Proficient in MS Office; knowledge of CMS or motor industry customer case management systems is a plus.
- Excellent verbal and written communication skills in English and a local language.
- Strong negotiation, problem-solving, and customer engagement skills.
- Mature, reliable, self-motivated, target-driven, organized, and a team player.
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Sales Jobs in Gauteng
The automotive sales industry in Gauteng, South Africa is typically a dynamic and competitive field, with many companies looking to hire talented professionals to drive their sales performance. Generally speaking, the job market for automotive sales positions in the province has been steady over the past few years, with some fluctuations due to economic trends. However, common industries such as financial services sector and technology industry often require skilled automotive sales professionals.
Typically, salaries for automotive sales positions in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary ranges for entry-level automotive sales roles typically start around R15 000 to R25 000 per annum, while more senior or specialized roles may command salaries ranging from R40 000 to R80 000 per annum or more. However, these are general estimates, and actual salaries can vary significantly depending on individual circumstances.
Common skills for successful automotive sales professionals in Gauteng include strong communication and interpersonal skills, the ability to build rapport with customers, and a solid understanding of the products and services offered by dealerships. Other essential skills often include sales and negotiation techniques, product knowledge, and technical aptitude (e.g., familiarity with vehicle systems). Additionally, many employers value candidates with excellent problem-solving skills, adaptability, and a customer-focused mindset.
The automotive industry in Gauteng commonly employs sales professionals across various sectors, including but not limited to the financial services sector, technology industry, manufacturing sector, and more. These roles often involve interacting with customers, understanding their needs, and presenting solutions that meet those needs.
Career development opportunities for automotive sales professionals in Gauteng are varied and abundant. Many employers offer training programs, mentorship schemes, and performance-based promotions to help employees advance their careers. Additionally, specialized skills such as franchise management or automotive product knowledge can open doors to senior leadership roles or entrepreneurial ventures. With experience and hard work, talented automotive sales professionals can build a fulfilling and lucrative career in this dynamic industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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