Job Description
- To provide immediate first line support and dealing with end user support queries
- Ensure service desk is kept up-to-date and that tickets were resolved within service level agreement times
- Hardware and Software – setup, configure, troubleshoot
- Logging and maintaining all support calls, troubleshooting (password reset to resolving back up failures etc, VPN issues)
- Creating of new users and management of current users on Active Directory & new user mailboxes
- Ensuring all backups are working successfully.
- Create new users, VPN setup, and DHCP.
- Office 365 admin configurations, installing and setup.
- Client liaison and customer service principles
- Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP.
- Basic understanding of network services, e.g. email / internet / firewall / Proxy
- Advanced knowledge of Microsoft Windows client operating systems (Windows 8,1 & 10 )
- Above average knowledge of commonly used applications (Office 2013/16/ Office 365, Internet Explorer/Firefox, Chrome)
- Highly advanced computer literacy
- Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals)
Requirements/ Experience:
- Valid driver’s license and own reliable car.
- Matric
- CompTIA A+ is essential
- CompTIA N+ or IT Diploma, MCITP or MSCE 2012 (Desktop Engineer) – would be an advantage.
- 2 – 3 years’ experience with exposure to IT systems in an environment with 60 or more users.
- Experience working with: Microsoft Office 2007/2010/2013/ Office365 products, Outlook, Word, Excel, Access, Internet Explorer, Windows XP Windows 7 Windows 8.1, Windows 10 desktops, laptops, printers, networked copiers, basic LAN/WAN connectivity
- Excellent organisational and interpersonal skills
- Good telephonic manner and communication skills.
- Attention to detail, accurate and analytical
- Willingness to learn and follow through on operations
- Handle stress very well and able to work under pressure and deadline orientated
- Troubleshooting ability & quick learner for recurring problems.
- Flexible with working hours availability to work afterhours – occasional overtime may be required
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Gauteng
The automotive technician industry in Gauteng is a significant sector, with many opportunities available to those passionate about the mechanics of vehicles. Generally, job seekers can expect a stable and diverse job market, with common positions including service technicians, mechanic supervisors, and vehicle inspectors.
Typically, salaries for automotive technicians in Gauteng are within the R400 000 – R800 000 per annum range, depending on factors such as experience, company size, and industry sector. For example, entry-level technicians may start around R300 000, while senior technicians with significant experience can earn upwards of R700 000. However, it’s essential to note that salaries can vary widely, and actual figures will depend on individual circumstances.
Common skills required for automotive technician roles include mechanical aptitude, problem-solving abilities, and excellent communication skills. Additionally, proficiency in diagnostic software, electrical system knowledge, and the ability to work with a variety of vehicle makes are often highly valued. Other essential skills may include attention to detail, time management, and teamwork.
The automotive sector is a diverse industry, employing technicians in various sectors such as financial services, technology, and manufacturing. Financial institutions, for instance, require technicians who can work on luxury vehicles, while the technology industry demands expertise in electric and hybrid vehicles.
Career development opportunities are plentiful in this field. Typically, technicians can progress to senior roles or move into management positions, overseeing teams of technicians. Some may also choose to specialize in specific areas, such as diesel engine repair or vehicle inspection. Others may opt for further education and training, pursuing careers in automotive engineering or related fields.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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