Job Description
We are seeking a Support Engineer with strong experience in Operational Technology (OT) environments. The Support Engineer will manage incidents and service requests, perform troubleshooting, and proactively monitor system health while maintaining accurate documentation. This role requires expertise in hardware and server support, virtualization platforms, operating systems, backup management, and security solutions, ensuring system reliability, performance, and compliance with SLA and governance standards.
What you’ll do:
- Incident & Request Management
- Manage and resolve infrastructure-related incidents and service requests within SLA timelines.
- Perform in-depth troubleshooting and escalate complex issues to senior technical teams where required.
- Monitor system performance, identify potential risks, and take proactive action to prevent service disruptions.
- Maintain accurate incident, problem, and change records in the service management system.
- Infrastructure & Technical Support
- Provide hardware and server support in OT environments.
- Manage and support backup solutions, including scheduling, monitoring, and restoration testing.
- Support and maintain anti-virus solutions to ensure compliance and security posture.
- Administer and troubleshoot virtualization environments (e.g., VMware, Hyper-V).
- Provide operating system support for Windows and Linux servers.
- Perform routine maintenance, patching, and upgrades to ensure system reliability.
- Participate in capacity planning and system health reviews.
Governance & Compliance - Adhere to SLAs, change management, and IT/OT security policies.
- Ensure backup, antivirus, and patch management align with regulatory and company standards.
- Document configurations, processes, and technical procedures to maintain a knowledge base.
- Customer & Team Engagement
- Communicate effectively with stakeholders on incident status, system health, and planned maintenance.
- Build and maintain collaborative relationships with business users, vendors, and internal teams.
- Support teamwork by sharing knowledge and mentoring junior engineers where required.
- Projects & Continuous Improvement
- Assist with infrastructure-related projects and technology upgrades.
- Research and implement new tools or techniques to enhance system performance and security.
- Identify opportunities to improve processes and contribute to overall service excellence.
Your Expertise:
- 5 Years of Experience in an OT environment
Qualifications:
- Essential Qualifications:
- Grade 12
- A+/N+ or Internship
- Preferred Qualifications:
- ITIL Certification
- IT Relevant Diploma/Degree
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Engineering Jobs in South Africa
In South Africa, the engineering field is a significant sector with various opportunities available. The demand for skilled engineers continues to grow, driven by infrastructure development and industrialization. This growth is often seen in industries such as construction, manufacturing, and technology.
Typically, salaries for other engineering positions in South Africa are broad, ranging from R500 000 to R1 million per annum, depending on factors like experience, company size, industry sector, and location. However, these figures should be viewed with caution, as actual salaries can vary significantly based on individual circumstances. For instance, engineers working in certain sectors or for larger companies may earn higher or lower salaries.
Common skills required for other engineering roles include proficiency in CAD software, problem-solving abilities, and strong analytical and communication skills. Typically, experience in project management, design, and development is also highly valued. Additionally, many employers require engineers to be familiar with industry-specific software and technologies, such as SCADA systems or computer-aided manufacturing (CAM) tools.
The engineering field is often divided into various sectors, including financial services, technology, manufacturing, and construction. These industries frequently employ engineers in roles such as design, development, testing, and quality control. The financial services sector, for example, may require engineers to work on systems related to payment processing, risk management, or portfolio management. In the technology industry, engineers might be involved in software development, product management, or data analytics.
Career development opportunities abound for engineers in South Africa, with many paths available depending on individual interests and skills. Typically, experienced engineers may pursue roles in leadership positions, such as project managers or technical directors, while others may opt to specialize in specific areas like mechanical engineering or electrical engineering. Others may choose to further their education through postgraduate studies or certifications, enhancing their skills and competitiveness in the job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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