Cape Town: Junior & Senior Duty Managers posted by HotelJobs

About the Role

Four Star City Centre Hotel is seeking a Senior and Junior Duty Manager to join our team. As an existing Duty Manager with experience in individual-style properties, you will be responsible for delivering exceptional guest experiences and ensuring seamless day-to-day operations. If you have a passion for attention to detail, excellent communication skills, and a strong work ethic, we encourage you to apply.

Key Responsibilities

• Greets and assists all hotel guests with day-to-day operations.
• Assists in arrival and departures at the reception desk.
• Checks cleanliness of hotel and public areas, lights, and front office staff in proper and orderly appearance and behaviour.
• Responsible for accurate and professional shift handovers.
• Prepares and checks all arrivals and assists should a guest need to be escorted to their room.
• Co-ordinates with all departments concerned in order to maintain smooth day-to-day operations in the hotel.
• Checks groups in, ensures switchboard carries out professional & appropriate wake up calls to guest that request this service.
• Handles guest complaints and other related daily problems and reports back to the General Manager on all such matters.
• Assists reception, business centre, cashier, concierge, and porters during a busy shift.
• Promotes and maintains good public and staff relations.
• Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
• Conducts and ensures the staff are neat of appearance as well as correct attitude and behaviour, discusses problems that encountered during their shift.
• Need to be able to think quickly on your feet and make decisions with problems come up.
• Ensure full compliance to Hotel operating controls, policies, procedures, and service standards.
• Ensure all decisions are made in the best interest of the hotel’s and management.

Requirements

• Minimum of 3-5 Years as a Duty Manager in a 4 Star Hotel
• Excellent eye for attention to detail
• Firm and assertive with good business decision-making skills
• Ability to implement high standards, procedures, and structures
• Proficient in Word, Excel, PowerPoint, and training software
• Team leadership experience with the ability to earn respect from a dedicated team
• Own transport required for this position
• Excellent communication skills in English and Afrikaans writing and speaking
• Person of sober and honest habits
• Prepared to take a random Drug, Alcohol or Poly Graph test if required
• Extensive hands-on experience
• Available to work when needed, including weekends, holidays, and nights

Qualifications

(No qualifications mentioned in the original job description)

Salary & Benefits

(No salary information mentioned in the original job description)