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South Africa: Guest Relations Officer / Guest Group Representative posted by HotelJobs

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Job Description

About the Role

We are seeking a Guest Relations Officer / Guest Group Representative to join our team at a Lodge in the Bela Bela region. As the primary point of contact for groups, you will be responsible for ensuring an exceptional “Welcome” experience and managing all aspects of group logistics during their stay.

Key Responsibilities

  • Meet and greet groups at the designated airport (OR Tambo/Lanseria) and manage the “Welcome” experience during the transfer.
  • Conduct a professional briefing during the journey or upon arrival regarding lodge rules, safety, and the scheduled program.
  • Coordinate with the Front Office to ensure all room keys, welcome drinks, and registration documents are pre-prepared for an “express check-in”.
  • Act as the primary, 24/7 point of contact for the Group Leader/Tour Guide, facilitating specific group requirements such as private boma dinners, dedicated game drive vehicles, or conference room setups.
  • Ensure all meal times and activity departures (game drives/bush walks) are strictly adhered to by the group.
  • Monitor all group touchpoints (dining, rooms, activities) to ensure the Lodge’s 4-star standards are met.
  • Handle immediate complaints or special requests (e.g., dietary requirements, birthday surprises) to ensure service recovery happens on the spot.
  • Verify group rooming lists and cross-check them against actual arrivals.
  • Oversee the groups’ “extras” billing (bar accounts, spa treatments) to ensure a smooth, dispute-free check-out process.

Requirements

  • Experience: Minimum 23 years in a Guest Relations (GRO) or Front Office role, specifically within a 4 or 5-star lodge or hotel environment.
  • Education: Grade 12 (Matric) is essential; a Diploma in Hospitality or Tourism Management is highly preferred.
  • Drivers License: Valid South African Drivers License with a Professional Driving Permit (PrDP) is mandatory for guest transfers.
  • Communication: Exceptional verbal and written English skills. Ability to speak a second local or international language is a major advantage.
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Qualifications

None specified

Salary & Benefits

Not mentioned in the original job description

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

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Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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