Cape Town: Sales Account Manager posted by Sagen Advisory

About the Role

Sagen Advisory is seeking a highly motivated and experienced Sales Account Manager to join our team in Cape Town. The successful candidate will be responsible for selling all company products and services to new clients, cross-selling and upselling to existing ones, and maintaining excellent customer relationships to achieve agreed sales and service targets.

Key Responsibilities

• Provide purpose-fit solutions through an in-depth understanding of specific client needs relating to the services provided.
• Engage with clients regularly to maintain good relationships.
• Act as the primary contact for purposes of:
• negotiating prices within the parameters of the Authority Framework
• providing customised solutions
• problem/issue resolution
• Stay up-to-date and inform the Sales Manager/ Sector Head of changing market and competitor trends.
• Maintain a current and updated database of all clients in own Portfolio.
• Keep informed of legislative requirements pertaining to document & records management.
• Ensure effective classification of client information to ensure fast and accurate retrieval.
• Ensure adequate documentation and records management as defined within the customer’s document retention strategy by informing customers of past due dates.
• Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio to leverage new opportunities and ensure customer retention.
• Weekly sales and service statistics to the Sales & Service Manager/ Sector Head.
• Ensure the service offering satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
• Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
• Ensure that Portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios’ data integrity is accurately maintained.
• Assist with preparing and presenting business proposals to existing and new potential customers.
• Maintain close relationships with the Sector Head to capitalise on identified opportunities.
• Deal with resolves and reports on issues, concerns and complaints related to your Portfolio or allocated clients.

Requirements

• 3-year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management – Non Negotiable
• At least 3 years experience in a sales/business development role, preferably in Information Services/ Warehousing/ Logistics or similar environment (i.e. Office Automation)
• Postgraduate qualification in business administration
• Account management experience in document management and archival-related or similar industry sales preferred.
• Computer literate (MS Office Suite)
• Must be a team player and be prepared to travel between sites/clients.

Qualifications

No formal qualifications mentioned.

Salary & Benefits

Salary details not specified.