Job Description
About the Role
We are seeking a highly skilled and experienced Hotel Receptionist to join our team at Helderberg Personnel in the Western Cape region. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing daily operations, and ensuring accurate revenue balancing. If you have a passion for delivering outstanding customer experiences and are looking for a new challenge, we encourage you to apply.
Key Responsibilities
- Handling email requests in a professional and efficient manner
- Responding to guest enquiries courteously and effectively
- Managing guest check-ins and check-outs
- Operating the switchboard and directing calls appropriately
- Managing restaurant bookings and hotel reservations
- Operating the hotel’s Property Management System (OPERA Cloud)
- Managing guest accounts and ensuring accurate billing
- Performing daily pit checks during each shift
- Resolving guest complaints promptly and professionally
- Maintaining full knowledge of room categories and property layout
- Maintaining knowledge of all hotel offerings and services
- Liaising effectively between departments to ensure seamless service delivery
- Assisting with balancing the daily revenue report
Requirements
- Post-matric hotel school qualification advantageous
- At least 2 years’ experience within a five-star establishment
- Computer literate & and operating OPERA Cloud Property Management System
- Excellent communication skills
- Strong numeracy skills
- High level of English proficiency
- Motivated, enthusiastic and energetic
- Team player with a positive attitude
- Willingness to work shifts
- Ability to work under pressure
- Own transport
Qualifications
None mentioned.
Salary & Benefits
Market-related salary, taxable medical aid allowance and pension fund contribution.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Western Cape
The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.
Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.
Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.
The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.
Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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