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Gauteng: Warranty Administrator posted by Staff Solutions

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Job Description

About the Role

The Warranty Administrator role at Staff Solutions involves processing and submitting warranty claims for truck repairs and parts, while ensuring compliance with manufacturer guidelines and policies. This is a critical function that requires strong organizational skills, attention to detail, and excellent communication skills.

Key Responsibilities

  • Process and submit warranty claims for truck repairs and parts
  • Check and verify job cards, invoices, and technician reports for accuracy
  • Ensure all warranty repairs comply with manufacturer guidelines and policies
  • Capture warranty claims on OEM systems
  • Monitor claim status and follow up on outstanding or rejected claims
  • Correct and resubmit rejected claims where necessary
  • Liaise with technicians, service advisors, and parts department for required information
  • Ensure correct labour hours and parts are claimed according to warranty standards
  • Maintain organized records of all warranty claims and supporting documents
  • Prepare and assist with internal and manufacturer warranty audits
  • Track warranty payments and ensure timely reimbursement
  • Identify repeat failures or trends and report to management
  • Handle customer or internal queries related to warranty claims
  • Keep up to date with manufacturer warranty procedures and updates
  • Ensure warranty store is kept in neat and tidy condition
  • Ensure all warranty parts are correctly labelled and marked
  • Ensure that parts are scrapped when authorized to do so
  • Assist with service advisor duties when needed
  • Regular interaction with mechanics, foremen, and service advisors

Requirements

  • Matric (Grade 12)
  • Min 3-5 years’ experience in similar role
  • Experience in automotive or truck workshop environment
  • Knowledge of warranty procedures for commercial vehicles
  • Computer literacy (MS Excel, workshop systems)
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Qualifications

No formal education or certifications are required for this position.

Salary & Benefits

Salary details will be discussed during the interview process.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Automotive Sales Jobs in Gauteng

The automotive sales industry in Gauteng, South Africa is typically a dynamic and competitive field, with many companies looking to hire talented professionals to drive their sales performance. Generally speaking, the job market for automotive sales positions in the province has been steady over the past few years, with some fluctuations due to economic trends. However, common industries such as financial services sector and technology industry often require skilled automotive sales professionals.

Typically, salaries for automotive sales positions in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary ranges for entry-level automotive sales roles typically start around R15 000 to R25 000 per annum, while more senior or specialized roles may command salaries ranging from R40 000 to R80 000 per annum or more. However, these are general estimates, and actual salaries can vary significantly depending on individual circumstances.

Common skills for successful automotive sales professionals in Gauteng include strong communication and interpersonal skills, the ability to build rapport with customers, and a solid understanding of the products and services offered by dealerships. Other essential skills often include sales and negotiation techniques, product knowledge, and technical aptitude (e.g., familiarity with vehicle systems). Additionally, many employers value candidates with excellent problem-solving skills, adaptability, and a customer-focused mindset.

The automotive industry in Gauteng commonly employs sales professionals across various sectors, including but not limited to the financial services sector, technology industry, manufacturing sector, and more. These roles often involve interacting with customers, understanding their needs, and presenting solutions that meet those needs.

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Career development opportunities for automotive sales professionals in Gauteng are varied and abundant. Many employers offer training programs, mentorship schemes, and performance-based promotions to help employees advance their careers. Additionally, specialized skills such as franchise management or automotive product knowledge can open doors to senior leadership roles or entrepreneurial ventures. With experience and hard work, talented automotive sales professionals can build a fulfilling and lucrative career in this dynamic industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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