Job Description
About the Role
Our client, in the credit and payments industry, is seeking an experienced Department Manager: Collections to lead collections operations within a retail credit environment. The successful candidate will be responsible for managing a team of Collections Team Managers, optimizing inbound and outbound calling strategies, improving collections performance, and maintaining effective management controls.
Key Responsibilities
- Manage Collections Team Managers
- Optimize inbound and outbound calling strategies
- Improve collections performance
- Maintain effective management controls
- Support the professional development of the Collections teams
- Balance operational performance, compliance, stakeholder engagement, and people leadership in a contact centre collections environment
Requirements
- Grade 12
- BCom Management qualification advantageous
- Diploma in Credit Management advantageous
- Minimum 5 years experience in a Team Manager position
- Minimum 3 years experience in a Department Manager position
- Experience in collections, credit management, and/or a contact centre collections environment
- Knowledge of contact centre systems and processes
- Knowledge and understanding of the National Credit Act and Debt Collectors Act
- Proficiency in MS Word, MS Excel, MS Outlook, MS PowerPoint, Zoom, and Microsoft Teams
Qualifications
No qualifications mentioned.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in South Africa
In the realm of finance and accounting in South Africa, industry trends indicate a strong demand for professionals with expertise in financial management, analysis, and planning. Typically, roles in this sector involve supporting the financial performance of an organization, ensuring compliance with regulatory requirements, and providing strategic advice to senior management. Generally, career prospects are promising, particularly for those with advanced qualifications or relevant work experience.
Salaries for finance and accounting professionals in South Africa can vary widely depending on factors such as level of experience, company size, and industry sector. Typically, entry-level positions may start within the R200 000 – R350 000 per annum range, while senior roles can command salaries ranging from R800 000 to over R1 million per annum. However, these figures are broad and can fluctuate based on market conditions, company needs, and individual performance.
Common skills required for finance and accounting professionals in South Africa include proficiency in financial software such as SAP, Microsoft Excel, and accounting systems; analytical and problem-solving abilities; strong communication and interpersonal skills; attention to detail and organizational prowess. Other essential skills may include knowledge of tax laws and regulations, financial modeling, and data analysis.
The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ finance and accounting professionals in South Africa. Financial services companies often require professionals with expertise in financial planning, risk management, and compliance. The technology industry demands professionals with experience in software implementation, cost analysis, and IT project management. Manufacturing sectors typically need accountants with knowledge of inventory management, supply chain optimization, and production planning.
Career development opportunities for finance and accounting professionals in South Africa are generally good, with many companies investing in training and development programs to enhance their employees’ skills. Typically, career progression involves moving into senior roles, such as financial manager, controller, or chief financial officer, where professionals can take on more strategic responsibilities and contribute to the organization’s growth and success.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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