The Game Reserve which has the Big 5 offers experiences for guests such as game drives, spa treatments, dining and luxurious accommodation. Key Responsibilities: Guest Experience: Welcome guests and ensure their stay are memorable, comfortable, and aligned with the lodges service standards. Address and resolve guest queries, complaints, and special requests promptly and professionally. Oversee guest activities, ensuring they meet expectations and provide unique safari experiences. Operational Oversight: Assist in managing daily lodge operations, including housekeeping, front office, food and beverage, and safari activities. Ensure all departments work seamlessly to provide high-quality service. Monitor and maintain lodge facilities, ensuring functionality and aesthetic appeal. Staff Management: Supervise, motivate, and mentor staff to maintain a high standard of professionalism and teamwork. Assist with staff scheduling, task allocation, and performance monitoring. Conduct training sessions to enhance skills and service delivery. Administrative Duties: Support the Lodge Manager with administrative tasks, including budgeting, stock control, and procurement. Oversee financial processes, such as cash-ups and reconciliation, and maintain accurate records. Prepare reports on lodge operations and performance metrics for management review. Health, Safety, and Compliance: Ensure the lodge adheres to health, safety, and environmental regulations. Conduct regular inspections and implement corrective actions where necessary. Sales and Marketing Support: Assist in promoting the lodges services and activities to potential guests. Support social media engagement and marketing initiatives to drive bookings. Qualifications and Experience: Diploma or degree in Hospitality Management, Tourism, or a related field. Minimum of 35 years of experience in hospitality, preferably in a lodge or safari environment. Proven experience in staff management and guest relations. Knowledge of lodge operations, including food and beverage, housekeeping, and front office functions.

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