Job Description
Position: IT Support Technician
Location: Alberton, Gauteng
Department: Technical and IT Support
Reports To: Technical Manager and Service Desk Manager
My client, operating within the ICT solutions and managed IT services industry, is currently seeking an experienced IT Technician to join their technical support team based in Alberton, Gauteng.
The successful candidate will be responsible for installing, maintaining, and supporting client IT infrastructure and technology solutions. The role involves providing both onsite and remote technical support to business clients, ensuring that their IT systems, networks, telephony solutions, and office technologies operate efficiently and securely.
The technician will work closely with clients and internal teams to troubleshoot issues, implement new solutions, and maintain service levels in line with managed IT service standards.
Key Responsibilities Technical Support
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Provide first- and second-line IT support to clients via remote support and onsite visits.
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Diagnose and resolve hardware, software, and network issues.
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Install, configure, and maintain desktop computers, laptops, and mobile devices.
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Support Microsoft Windows environments and business applications.
Network and Infrastructure
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Install and maintain LAN/WAN network infrastructure.
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Configure routers, switches, wireless access points, and firewalls.
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Monitor network performance and resolve connectivity issues.
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Assist with backup, disaster recovery, and cybersecurity measures.
Telephony and Communication Systems
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Support VoIP and cloud-based PBX solutions.
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Configure IP phones, extensions, and telephony integrations.
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Assist clients with telephony troubleshooting and connectivity.
Systems Deployment
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Assist with new system rollouts and IT infrastructure upgrades.
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Install and configure printers, multifunction devices, and office automation systems.
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Deploy and maintain cloud services and business productivity tools.
Managed Services and Monitoring
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Monitor client systems using remote monitoring and management (RMM) tools.
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Perform routine maintenance, patching, and system updates.
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Proactively identify and resolve IT issues before they impact operations.
Client Service
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Provide professional and responsive support to clients.
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Maintain accurate service tickets and documentation.
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Provide guidance and basic user training where required.
Technical Skills and Knowledge Operating Systems
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Microsoft Windows Desktop & Server
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Microsoft 365 / Office 365
Networking
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TCP/IP networking fundamentals
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VLANs, DHCP, DNS
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VPN connectivity
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Firewall and router configuration
Telephony
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VoIP systems
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Cloud PBX solutions
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SIP and IP telephony fundamentals
Hardware
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Desktop and laptop troubleshooting
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Printer and multifunction device configuration
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Network device installation
Cloud & Business Applications
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Microsoft 365
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Cloud storage and collaboration tools
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CRM or business automation platforms
Qualifications
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Diploma or Certificate in Information Technology / Networking / Computer Systems
Advantageous Certifications
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CompTIA A+
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CompTIA Network+
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Microsoft Certifications
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VoIP or telephony certifications
Experience
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2 5 years experience in IT support or technical support roles.
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Experience working in a Managed Service Provider (MSP) environment is advantageous.
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Experience supporting SME client environments.
Soft Skills
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Strong troubleshooting and analytical skills
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Excellent customer service and communication skills
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Ability to work independently and in a team
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Time management and prioritisation
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Strong attention to detail
Additional Requirements
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Valid drivers licence
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Willingness to travel to client sites
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Ability to work after hours when required for maintenance or project deployments
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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