Kendrick Recruitment is currently seeking a Hotel Manager for a luxury boutique hotel based in Ballito. This role offers an exciting opportunity to be part of an exceptional 5-star hospitality environment, supporting the General Manager in ensuring all departments deliver consistent, high-quality guest experiences.

The ideal candidate will be a dynamic leader with a hands-on approach and a commitment to excellence, able to coordinate across departments and maintain the highest service standards throughout the property.

Key Responsibilities:

General Operations:

• Support the General Manager with the day-to-day operations of all hotel departments

• Monitor implementation of service standards and ensure protocol and etiquette appropriate to a 5-star environment

• Maintain a visible presence with both staff and guests

Front Office:

• Oversee smooth running of reception and front office areas

• Ensure professional check-in and check-out procedures

• Manage guest relations, including VIP and special requests

• Ensure accurate reservation records and guest billing

• Handle guest feedback and complaints promptly and effectively

Food & Beverage:

• Ensure a high standard of service delivery and guest satisfaction

• Collaborate with the Head Chef to maintain a quality food offering

• Engage with guests during mealtimes and manage event enquiries

• Oversee inventory control and accurate billing processes

Housekeeping:

• Maintain exceptional cleanliness and presentation of rooms and public areas

• Conduct regular property walks and room checks

• Monitor stock levels and linen quality, including logging of spoilage

Maintenance:

• Log and follow up on all maintenance issues

• Ensure systems are in place to track and complete repairs timeously

Health & Safety:

• Oversee monthly health & safety audits and ensure issues are addressed

• Conduct committee meetings and maintain relevant documentation

Human Resources:

• Assist with recruitment, onboarding, and training of staff

• Ensure accurate records are maintained on HR systems

• Monitor staff files and support employee relations as needed

Administration:

• Ensure compliance with operational controls, policies, and SOPs

• Work closely with department heads to meet business objectives

• Monitor and manage costs, budgets, and staff rosters

• Submit accurate reports and support internal communications

Requirements:

• Diploma in Hotel Management or related qualification

• Minimum 2 years’ experience in a Hotel Manager role, preferably within a luxury environment

• Fluent in English (written and spoken); a second official South African language is beneficial

• Strong leadership and interpersonal skills

• Proficient in Microsoft Office and hotel management systems (e.g. Opera, ESS)

• Able to work flexible hours and stand for extended periods

Desired Attributes:

• Committed to service excellence and guest satisfaction

• Calm, composed, and solutions-driven under pressure

• Confident leading small operational teams

• High attention to detail and a proactive approach

• Emotionally mature and professional at all times

This is a fantastic opportunity for an experienced hospitality professional looking to grow their career in a luxurious and refined setting. Interested candidates are encouraged to submit their CVs to apply.