Job Description
About the Role
Kendrick Recruitment is seeking a warm, organised and highly guest-focused Guest Relations Officer specialising in group coordination for a well-established luxury safari lodge set within the iconic Waterberg wilderness, Limpopo. This dedicated group-facing role requires an individual who can ensure every touchpoint of their stay is seamless, personalised and memorable.
Key Responsibilities
- Serve as the dedicated point of contact for all group guests throughout their stay
- Coordinate and manage all group logistics from airport arrival through to departure, including transfers
- Welcome and escort groups, overseeing check-in, room allocations and group briefings
- Anticipate group needs and communicate proactively with all relevant lodge departments
- Coordinate group activity schedules, dining arrangements and special requests
- Handle group queries, concerns and service recovery professionally and efficiently
- Maintain accurate group guest profiles, preferences and feedback records
- Liaise closely with reservations, F&B, housekeeping and guiding teams to ensure smooth group operations
Requirements
Minimum 2 to 3 years’ experience in a guest relations, hosting or front office role within a luxury lodge or hotel environment. Proven experience managing or coordinating groups advantageous. Excellent interpersonal skills with a warm, professional and proactive hosting style. Strong organisational and logistical coordination ability. Calm under pressure with sound problem-solving skills.
Qualifications
Valid South African driver’s license – essential. Valid PrDP (Professional Driving Permit) – essential. Proficient in MS Office; experience with Opera or similar PMS advantageous. Additional languages advantageous.
Salary & Benefits
Market-related salary (details shared with shortlisted candidates). Live-in: Accommodation and meals provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Waterberg
The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.
Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.
Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.
The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.
For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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