Bellville: Customer Support Agents – Tiger Valley, Cape Town (Not Remote) posted by CoinFlip South Africa

Customer Support Agents (x3) R20,000 CTC per month Full Time Tiger Valley, Cape Town (Not Remote)About the Role-CoinFlip operates one of the largest crypto ATM networks globally (5500+ ATMs), focused on secure and accessible digital currency transactions.We operate 28 ATMs in South Africa and are hiring 3 Call Center Agents to join our Cape Town support team.Youll handle inbound calls and messages from our customers in the US and Australia.Responsibilities Answer customer and field service calls professionally and efficiently Provide troubleshooting assistance for crypto ATM transactions and system alerts Log issues and escalate to the technical team when required Maintain accurate communication records Deliver empathetic, solutions-focused support Cross and up-sell CoinFlip services where appropriate Process basic KYC and compliance reviewsRequirements Strong command of English (spoken and written) Customer service or call center experience preferred Previous tech or crypto company experience preferred Empathetic communicator with solid problem-solving ability Reliable and punctual with good attention to detail