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Bellville: Portfolio Administrator posted by Hire Resolve

Portfolio Administrator

Posted on 2025-04-22

Employer Hire Resolve
Salary 0
Category Administration Pa Secretary
Location Western Cape  /  Bellville

Job Summary

Hire Resolve`s client, a well-established financial planning firm, is seeking a detail-oriented and organized Portfolio Administrator to join their team in Cape Town. This role plays a key part in supporting investment operations, maintaining accurate client records, and ensuring seamless communication between clients, advisors, and platform providers. The ideal candidate will be proactive, client-focused, and capable of handling multiple tasks with precision. This is a great opportunity for someone with a background in financial services administration who is looking to grow within a dynamic and professional environment.

Responsibilities

People

  • Proactively handle client and advisor communication and queries.

  • Interact with clients, colleagues, management, and LISP providers.

  • Provide high-quality client service and support.

Procedures

  • Load new clients into the CRM system.

  • Collect and manage mandate documentation and client ratings.

  • Perform client screening and complete CDD (Client Due Diligence) for all clients.

  • Maintain and manage distribution lists (Correl8).

  • Follow up on outstanding information and incomplete documentation.

  • Maintain accurate client records and monitor CRM client folders.

  • Update and clean up database, flagging inactive investments.

  • Investigate and reconcile discrepancies between internal reports and LISP data.

  • Assist with general administrative tasks and support team members as needed.

Client Services & Reporting

  • Prepare and distribute investment instructions (initial, switches, rebalancing, changes).

  • Prepare management reports, including AUM and AUA.

  • Monitor and implement model portfolio changes and deviations.

  • Restructure client portfolios as necessary.

  • Register new model portfolios and assist with advisor linking.

  • Prepare platform-based quotations and assist with mandate-related administration.

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Administrative Processes

  • Follow internal administrative procedure guidelines.

  • Complete tasks within defined turnaround times.

  • Ensure compliance with FAIS and FICA principles.

Technology

  • Proficiently use CRM systems and platform portals.

  • Full working knowledge of Microsoft Office (Word, Excel).

Requirements

Formal Education

  • Matric (Grade 12).

  • Relevant skills in:

    • Communication (English and Afrikaans).

    • Basic math and reconciliation.

Experience

  • 2 – 5 years experience in a financial services or investment-related administrative environment.

Knowledge

  • Strong administrative background.

  • Excellent customer service skills.

  • Technologically literate (MS Office, email, internet use).

  • Basic knowledge of investment platforms and model portfolios.

Skills and Attributes

  • Proactive and self-motivated.

  • Friendly, emotionally mature, and professional demeanor.

  • Highly organized with attention to detail.

  • Strong verbal and written communication skills.

  • Logical thinking, coordination, and planning ability.

  • Time management and task prioritization.

  • Problem-solving capabilities.

  • Ability to manage multiple responsibilities.

  • Team-oriented and dependable.

Benefits

Posted in Jobs in Bellville, Jobs in Western Cape

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