Job Description
- Answering distress calls from drivers experiencing vehicle breakdowns.
- Gathering essential details: location, vehicle type, symptoms of the issue, etc.
- Assessing the urgency and safety of the situation (e.g., stranded on a highway).
- Dispatching breakdown technicians or towing services to the customer’s location.
- Using GPS and mapping tools to locate the nearest available assistance.
- Liaising with third-party recovery providers when needed.
- Sourcing of parts and providing quotes when needed.
- Keeping callers calm and safe while waiting for help.
- Offering estimated time of arrival and regular updates.
- Logging call details accurately in the system.
- Noting vehicle and fault information for technicians.
- Checking on service completion and customer satisfaction.
- Escalating complicated or high-risk situations to supervisors or emergency services.
- Rebooking or rerouting service if initial assistance fails
Requirements
- Valid Grade 12 certificate.
- Computer literate (Excel and Syspro).
- Experience in a similar service role.
- Excellent communication skills under pressure.
- Fully bilingual.
- Strong multitasking and decision-making ability.
- Ability to work neatly, accurately and in an organized manner.
- Ability to meet deadlines.
- Empathy and calmness in high-stress scenarios.
- Ability to work day and night shifts
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Network actively - many jobs are filled through referrals before being advertised.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Hotazel: Workplace Coach posted by Hire Resolve
Description:Hire Resolve's Client is currently looking for an experienced Workplace Coach to join their mining company based in the Northern…
View JobCape Town: Business Analyst (Supply Chain) posted by Hire Resolve
A supply chain advisory and data analytics firm that helps businesses improve efficiency, reduce costs, and increase revenue through consulting,…
View JobJohannesburg: Data Product Manager posted by Hire Resolve
A growing B2B data marketplace platform is looking for a Data Product Manager to drive execution, quality, and optimization of…
View JobJohannesburg: Data Product Manager posted by Hire Resolve
A growing B2B data marketplace platform is looking for a Data Product Manager to drive execution, quality, and optimization of…
View JobJohannesburg: Data Product Manager posted by Hire Resolve
A growing B2B data marketplace platform is looking for a Data Product Manager to drive execution, quality, and optimization of…
View JobJohannesburg: Data Product Manager posted by Hire Resolve
A growing B2B data marketplace platform is looking for a Data Product Manager to drive execution, quality, and optimization of…
View Job
Browse Employers
Job Alerts