Job Description
- Answering distress calls from drivers experiencing vehicle breakdowns.
- Gathering essential details: location, vehicle type, symptoms of the issue, etc.
- Assessing the urgency and safety of the situation (e.g., stranded on a highway).
- Dispatching breakdown technicians or towing services to the customer’s location.
- Using GPS and mapping tools to locate the nearest available assistance.
- Liaising with third-party recovery providers when needed.
- Sourcing of parts and providing quotes when needed.
- Keeping callers calm and safe while waiting for help.
- Offering estimated time of arrival and regular updates.
- Logging call details accurately in the system.
- Noting vehicle and fault information for technicians.
- Checking on service completion and customer satisfaction.
- Escalating complicated or high-risk situations to supervisors or emergency services.
- Rebooking or rerouting service if initial assistance fails
Requirements
- Valid Grade 12 certificate.
- Computer literate (Excel and Syspro).
- Experience in a similar service role.
- Excellent communication skills under pressure.
- Fully bilingual.
- Strong multitasking and decision-making ability.
- Ability to work neatly, accurately and in an organized manner.
- Ability to meet deadlines.
- Empathy and calmness in high-stress scenarios.
- Ability to work day and night shifts
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Consider temporary or contract work to gain experience and potentially convert to permanent roles.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Amanzimtoti: Crane Driver posted by Armature Tech
Our company is looking for a crane driver in Amanzimtoti, Durban area. Please send your cv to avi@armaturetech.co.za View Job …
View JobSouth Africa: Fitter
Opportunity for a qualified Fitter to join leaders in the FMCG and packaging industry based in the Western Cape. In…
View JobHout Bay: Front Desk/Office Manager
Office Duties: Hands on retail counter sales Giving good, qualified information to clients Taking calls from clients Providing routing, estimates,...
View JobPort Elizabeth: Production Manager
This is a hands-on leadership position with no supervisory layer between the Production Manager and the production team meaning strong…
View JobPretoria: SalesForce Integrations Developer
We are looking for a Intermediate Developer to build and maintain integrations and custom solutions on the Salesforce platform. Youll…
View JobWitbank: Retail Manager
QUALIFICATIONS Grade 12 (Requirement) Diploma/Degree in Retail or Business or related qualification will be advantageous EXPERIENCE Minimum of 5 yearsâ...
View Job
Browse Employers
Job Alerts