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Bloemfontein: CALL CENTRE AGENT posted by Route Management

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Job Description

  • Answering distress calls from drivers experiencing vehicle breakdowns.
  • Gathering essential details: location, vehicle type, symptoms of the issue, etc.
  • Assessing the urgency and safety of the situation (e.g., stranded on a highway).
  • Dispatching breakdown technicians or towing services to the customer’s location.
  • Using GPS and mapping tools to locate the nearest available assistance.
  • Liaising with third-party recovery providers when needed.
  • Sourcing of parts and providing quotes when needed.
  • Keeping callers calm and safe while waiting for help.
  • Offering estimated time of arrival and regular updates.
  • Logging call details accurately in the system.
  • Noting vehicle and fault information for technicians.
  • Checking on service completion and customer satisfaction.
  • Escalating complicated or high-risk situations to supervisors or emergency services.
  • Rebooking or rerouting service if initial assistance fails

Requirements

  • Valid Grade 12 certificate.
  • Computer literate (Excel and Syspro).
  • Experience in a similar service role.
  • Excellent communication skills under pressure.
  • Fully bilingual.
  • Strong multitasking and decision-making ability.
  • Ability to work neatly, accurately and in an organized manner.
  • Ability to meet deadlines.
  • Empathy and calmness in high-stress scenarios.
  • Ability to work day and night shifts

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Free State

The IT and computer industry is a dynamic and growing sector in Free State, South Africa, typically offering a range of job opportunities for individuals with the right skills and experience. Generally, this field is driven by the need for technology to support various sectors, including finance, manufacturing, and healthcare. As a result, careers in IT and computer science are often sought after, particularly among young professionals and those looking to transition into the industry.

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Typically, salaries for roles within the IT and computer industry can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions may offer salary ranges of R400 000 – R600 000 per annum, while senior roles can command higher salaries, often in excess of R1 million per annum. However, it is essential to note that actual salaries can vary significantly depending on the specific circumstances, and these figures should be taken as rough estimates rather than exact values.

Common skills for roles within the IT and computer industry include proficiency in programming languages such as Java or Python, experience with software development methodologies like Agile, knowledge of data analytics and machine learning algorithms, and understanding of cybersecurity principles. Additionally, many employers also value strong communication and problem-solving skills, as well as the ability to work collaboratively as part of a team.

Industry sectors that commonly employ IT and computer professionals include the financial services sector, technology industry, manufacturing sector, and public sector institutions. These roles often require individuals to be adaptable and flexible, with a willingness to learn new technologies and apply them in innovative ways.

Career development opportunities within the IT and computer industry are numerous and varied. Typically, experienced professionals can move into senior leadership positions or take on specialist roles, such as cloud architect or cybersecurity consultant. Many employers also invest in ongoing training and development programs, allowing employees to upskill and reskill throughout their careers. With a strong foundation of skills and experience, individuals can enjoy long-term career prospects and professional growth within this dynamic and rewarding field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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