Menu Close

Bloemfontein: CALL CENTRE AGENT posted by Route Management

Advertisement



Job Description

  • Answering distress calls from drivers experiencing vehicle breakdowns.
  • Gathering essential details: location, vehicle type, symptoms of the issue, etc.
  • Assessing the urgency and safety of the situation (e.g., stranded on a highway).
  • Dispatching breakdown technicians or towing services to the customer’s location.
  • Using GPS and mapping tools to locate the nearest available assistance.
  • Liaising with third-party recovery providers when needed.
  • Sourcing of parts and providing quotes when needed.
  • Keeping callers calm and safe while waiting for help.
  • Offering estimated time of arrival and regular updates.
  • Logging call details accurately in the system.
  • Noting vehicle and fault information for technicians.
  • Checking on service completion and customer satisfaction.
  • Escalating complicated or high-risk situations to supervisors or emergency services.
  • Rebooking or rerouting service if initial assistance fails

Requirements

  • Valid Grade 12 certificate.
  • Computer literate (Excel and Syspro).
  • Experience in a similar service role.
  • Excellent communication skills under pressure.
  • Fully bilingual.
  • Strong multitasking and decision-making ability.
  • Ability to work neatly, accurately and in an organized manner.
  • Ability to meet deadlines.
  • Empathy and calmness in high-stress scenarios.
  • Ability to work day and night shifts



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement



View Job  Sandton: Senior Analytics Translator posted by Sabenza IT & Recruitment


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Bloemfontein, Free State


Job Seeker Tip

Consider temporary or contract work to gain experience and potentially convert to permanent roles.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Amanzimtoti: Crane Driver posted by Armature Tech

October 8, 2025

Our company is looking for a crane driver in Amanzimtoti, Durban area. Please send your cv to avi@armaturetech.co.za View Job …

View Job

South Africa: Fitter

Jobs in South Africa October 8, 2025
Engineering

Opportunity for a qualified Fitter to join leaders in the FMCG and packaging industry based in the Western Cape. In…

View Job

Hout Bay: Front Desk/Office Manager

Jobs in Cape Peninsula October 8, 2025
Admin clerical secretarial

Office Duties: Hands on retail counter sales Giving good, qualified information to clients Taking calls from clients Providing routing, estimates,...

View Job  Centurion: Auto Parts General Assistant - Centurion posted by Techbridge Recruitment
View Job

Port Elizabeth: Production Manager

Jobs in Eastern Cape Central October 8, 2025
Manufacturing

This is a hands-on leadership position with no supervisory layer between the Production Manager and the production team meaning strong…

View Job

Pretoria: SalesForce Integrations Developer

Jobs in Northern Suburbs October 8, 2025
Computing IT Software

We are looking for a Intermediate Developer to build and maintain integrations and custom solutions on the Salesforce platform. Youll…

View Job

Witbank: Retail Manager

Jobs in Emalahleni MP October 8, 2025
Retail wholesale

QUALIFICATIONS Grade 12 (Requirement) Diploma/Degree in Retail or Business or related qualification will be advantageous EXPERIENCE Minimum of 5 years’...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Bloemfontein, Jobs in Bloemfontein Area, Jobs in Free State, Jobs in South Africa

More Jobs in Your Area