Bryanston: Automotive Dealer Support Technical Manager – OEM Level – Gauteng, Bryanston

February 6, 2026 Jobs in Bryanston

Job Description

About the Role

The Automotive Dealer Support Technical Manager role is a critical position within our OEM team, responsible for serving as the primary point of contact between the OEM and assigned dealer network. This role requires a strong understanding of dealership sales, service, parts, and warranty operations, with excellent relationship management, communication, and negotiation skills.

Key Responsibilities

Serve as the primary point of contact between the OEM and assigned dealer network
Build and maintain strong working relationships with dealer principals, general managers, and departmental heads
Address dealer concerns, challenges, and escalations, coordinating internally with OEM departments to drive resolution
Act as the voice of the dealer network, providing feedback to OEM management
Monitor and evaluate dealer KPIs including parts sales performance, service throughput, CSI, warranty results, training compliance, and operational standards
Analyse dealer performance data and identify gaps, risks, and improvement opportunities
Prepare performance reports and deliver clear, actionable recommendations to dealers and OEM management
Conduct regular dealer performance reviews and joint business planning sessions
Ensure dealer compliance with OEM policies, operating standards, and brand guidelines
Support the rollout and implementation of OEM programs, initiatives, campaigns, and system updates
Conduct dealership audits, operational assessments, and regular site visits
Identify non-compliance risks and support corrective action plans
Provide guidance on warranty processes, technical escalations, and service best practices
Assist dealers with resolving escalated customer complaints and complex technical cases
Promote continuous improvement initiatives to enhance customer experience and CSI performance

Requirements

Minimum 5 years experience in automotive OEM, dealership operations, field support, or technical management roles
Strong end-to-end understanding of dealership sales, service, parts, and warranty operations
Proven experience managing dealer performance metrics and OEM programs
Excellent relationship management, communication, and negotiation skills
Strong analytical skills with the ability to interpret performance data and drive action

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Qualifications

Formal education/certifications not specified

Salary & Benefits

Salary information not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Engineering Jobs in North Johannesburg

In North Johannesburg, the engineering job market is generally thriving, with a strong demand for skilled professionals across various industries. This trend is often attributed to the city’s status as a hub for manufacturing and technology, attracting numerous multinational companies and startups alike. Typically, engineers in this region are employed in a range of sectors, including but not limited to, the financial services sector, technology industry, and manufacturing sector.

When it comes to salary expectations, engineers in North Johannesburg can generally expect to earn broad ranges depending on factors such as level of experience, company size, and industry sector. Typically, junior engineers can expect salaries ranging from R500 000 to R800 000 per annum, while more senior roles can command upwards of R1 200 000 to R2 000 000 or more. However, it is essential to note that these figures are only rough estimates, and actual salaries may vary significantly based on individual circumstances.

Common skills for engineers in North Johannesburg include proficiency in programming languages such as Python, Java, or C++, as well as experience with design tools like Autodesk or SolidWorks. Typically, a strong understanding of mathematics and physics is also required, particularly in roles involving research and development. Additionally, effective communication and teamwork skills are often essential for success in this field. Other valuable skills include problem-solving abilities, adaptability, and a willingness to learn new technologies.

Industry sectors commonly employing engineers in North Johannesburg include the financial services sector, technology industry, manufacturing sector, and public sector. In these roles, engineers may be responsible for designing and developing innovative solutions, managing projects, or providing technical expertise to clients. Career development opportunities are often available through training programs, mentorship schemes, and career progression within companies.

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For those seeking a career in engineering, North Johannesburg offers a range of development opportunities, from entry-level positions to senior leadership roles. Typically, engineers can expect to progress through a series of promotions, taking on increasingly complex projects and responsibilities as they gain experience and expertise. With the right skills and attitude, it is possible to build a successful and fulfilling career in engineering in this region.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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