Bryanston: Tourplan Systems Support Specialist (Inbound Dmc) – Bryanston posted by Phoenix Recruitment

About the Role

We are seeking a highly skilled Tourplan Systems Support Specialist to join our team in Bryanston. As an Inbound Destination Management Company, we provide exceptional support to our clients and partners, and we need someone who can help us maintain our systems and ensure data integrity.

Key Responsibilities

• Data Integrity & System Maintenance: Ensure the data team adheres to the required structures of Tourplan, Extranet, and B2B.
• Review / analyse rate-loading errors and provide recommendations to management and team on a weekly basis.
• Maintain and consistently review all supporting documentation for product loading and training.
• Assist DTU’ing rates and policies for Botswana Tourplan NX when necessary.
• Content Loading & Rate Management: Ensure Tourplan NX content is loaded according to pre-defined global standards.
• Manage Extranet loading and ensure content is loaded according to pre-defined global standards.
• Loading of Scheduled tours rates
• Oversee and assist with Systems rate queries from brands / business units (Tourplan NX & B2B) via ticketing system
• Facilitate rate imports
• Establish the process of implementing AI Agents to improve departmental work processes i.e. Contract Comparison, rate checking

Requirements

• Matric (Grade 12)
• A Travel/Tourism qualification
• Rates and contracting understanding
• STO vs BAR rates, allocations vs freesell, seasons, specials, overrides, etc.
• Product knowledge, awareness of how tours, itineraries, transfers and accommodations are packaged
• Tourplan NX / Tourplan TB proficiency
• Database knowledge, understanding how data is structured and flows through the system
• Understanding of systems integration and channel managers

Qualifications

None mentioned.

Salary & Benefits

Not specified.

Reporting & Meetings

• Submit a monthly report to your line manager on key reporting areas including but not limited to: Data Integrity & System Maintenance, Content Loading & Rate Management, Support & Training, B2B forum feedback, Supplier Connectivity feedback
• Delegate, follow up and review exception reports and provide feedback to management via weekly meetings and monthly reports
• Attend and contribute to the B2B monthly meeting forum
• Attend and contribute to the Supplier Connectivity meeting

Working Requirements

• Excellent planning, Organisational, analytical and decision-making skills
• Good conflict resolution skills
• Good oral and written communication skills
• Integrity and Honesty
• Good command of written and spoken English
• Good interpersonal skills
• Project Management skills
• Good Problem solving skills
• Excellent Organisational skills
• Negotiation and liaison ability
• Research, Organisational and presentation skills