Bryanston: Youth Tour Consultant posted by Craven Cottage CC

Duties:
 
Client Relationships:
 
Ensure client expectations are met and the highest delivery of service is driven through the business.
Ensure that clients are offered the best available price and product.
Continually look at creative ideas and review products which are offered to clients.
Build new and nurture existing relationships with clients.
Establish and maintain good relationships with all staff.
Ensure effective communication with staff and clients at all times.
Ensure that all correspondence, documentation, costings, proposals, presentations are delivered accurately and timeously.
Ensure minimum standards are set and measured
Follow-up with clients and any leads
The ability to manage and tour lead guests when they travel – provide at end to end experience.
Travel with Youth groups as required
 
Technical Skills:
 
Turnaround time as per agreed Policies or client specifications.
Tourplan knowledge and execution.
Amadeus Ticketing experience – Intermediate
Knowledge of customers’ needs and products.
Quotation Sheet / Costings as required to package product
Documentation Management of all groups
Proactively lead the operations team through positive intervention
Handling of complaints professionally
Problem Solving
Continually exceed the customer expectation
Zoho management
 
Administration:
 
Full understanding and follow-through of all divisional procedures and policies.
Submit timeous reports as requested and adhere to deadlines
Maintain complete confidentiality with all company intellectual capital
Ensure all costings are accurate, inclusive and offer our clients the best value proposition
 
Financial Reporting:
 
Weekly and monthly Financial reports as and when required
Measure profitability on a monthly basis
Monthly activity report
Monthly Workload status report
Manage payments relating to Debtors and Creditors where required
 
Supplier Relationships:
 
Commitment to and building relationships with preferred partners and more especially with the understanding of the Youth environment needs.
Ensure that the best rates are always negotiated and secured.
Understanding supplier products.
Establishing best product.
Personal development on destinations and products.
Actively source new products and creative ideas
Negotiate specific requirements relating to clients or departmental needs
 
Learning and Development:
 
Continuously develop product knowledge
Keep abreast of industry trends and new products.
Attend exhibitions, trade shows where necessary and relevant
 
Requirements:
 
Matric certificate
Travel & Tourism qualification
Minimum 3 – 5 years’ experience within the Tourism Industry – Inbound & Outbound
Competency
Experience on ZOHO would be an advantage
Previous knowledge of school environment a MUST
Experience on Tourplan essential