SUMMARY The Senior Technical and Distribution Co-ordinator will be responsible for setups for the Website Booking engine, third-party sites and all distribution sites, as well as weekly reporting. Responsible for loading rates on channel managers such as Nightsbridge, Siteminder , GDS and Tourplan etc. Ensuring the loading of new features and amendments of properties on all distribution sites. Loading rates and distribution from Opera to channel managers. Responsible for API connections Reservation failures – investigate, action and plan avoidance. Competencies Generic Competencies: Attention to detail and organizational skills; personal effectiveness; communication; time management. Timely and friendly correspondence Service and relationship-orientated Willingness to learn with and from others Responsibility and reliability Strong organizational, scheduling, and planning skills Superior attention to detail Adaptability and problem-solving skills Excellent time management and prioritization skills Ability to manage multiple tasks and requests simultaneously Computer literate Unique Competencies: Trouble shooting of issues. DUTIES AND RESPONSIBILITIES Responsible for API connections for all platforms Ensure up-to-date knowledge of new industry technology available for optimal digital sales. Communicate with Travel Support & properties on new rate codes, room types. Assist Manager with all projects that require quick turnaround time. Rate plan clean ups on channel managers Build packages transaction codes on Opera/PMS. Setup all integrated rate codes for distribution Factual checks are done on distribution third parties Load rates on Nightsbridge and Siteminder Work and communicate with all distribution partners i.e Hospitality Solutions Load room types and map rates on new distribution sites. Assist with internal queries regards to rates, room types not being loaded. Maintain knowledge of special/rates/offers/promotions for all market segments Maintain knowledge of PMS and channel management systems. Ensure any changes of dashboards/property facts are maintained and updated on integrated channels, including B2B, B2C and Brand channels. Uploading of new images to distribution sites. Maintenance on GDS platform. Responsible for DOT API connections Reservation failures – investigate, action and plan avoidance. Administration Responsible for monthly account recon on suppliers E.g. Nightsbridge, Siteminder, Hospitality Solutions, OTA commission packs. Assist with setup monthly history and forecast reports for the group. Opera/PMS Features – update of properties and room type features on Opera/PMS REVIEW CRITERIA: Product and technical knowledge Weekly reports Rates and Inventory checks Troubleshooting/Failures Meeting required deadlines. Distribution Sites updated – maintenance of distribution sites. Accuracy and execution of a project. ALLOCATED PORTFOLIOS AND CUSTODIANSHIPS Sales reports Package Building API Connectivity

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